Compare Microsoft VDI and Osticket - Apr 2022

Shlomi LaviShlomi Lavi / Apr 08, 2022

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Bottom Line: Which is Better - Microsoft VDI or Osticket?

Microsoft VDI is more expensive to implement (TCO) than Osticket, and Osticket is rated higher (77/100) than Microsoft VDI (73/100). Both tools offer the same amount of features.

Looking for the right IT Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Microsoft Vs. Audiense

Microsoft: Microsoft Corporation is an American corporation that develops, manufactures, licenses and supports a wide range of products and services related to computing. The company was founded by Bill Gates and Paul Allen on April 4, 1975. Microsoft is the world's largest software maker measured by revenues.

Audiense: Audiense helps over 4,000 of the world’s largest brands and agencies to grow their customer and audience bases by finding, identifying and connecting with individuals and audience segments they don't know about. Audiense clients include Universal Music, Havas Helia and Comic Relief. The Audiense platform powers three vital functions, with which bus...

Who is more expensive? Microsoft VDI or Osticket?

The real total cost of ownership (TCO) of IT Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Microsoft VDI and Osticket.

Microsoft VDI price starts at $21 per user/year , On a scale between 1 to 10 Microsoft VDI is rated 6, which is similar to the average cost of IT Management software. Osticket price starts at $9 per agent/month , When comparing Osticket to its competitors, the software is rated 2 - much lower than the average IT Management software cost.

Bottom line: Microsoft VDI is more expensive than Osticket.

Which software includes more/better features?

We've compared Microsoft VDI Vs. Osticket based on some of the most important and required IT Management features.

Microsoft VDI: Data Import/Export, Basic Reports, Online Customer Support.

Osticket: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

Microsoft VDI's typical customers include: Start up, Small business, Medium business, Large business, Customers of the software mainly include small and medium businesses.

Microsoft VDI

ITQlick rating
(3/5)

starts at $21 per user/year

Microsoft VDI is a leading cloud-based IT Management software, it is designed to support small, medium and large size business. Microsoft VDI received a rating of 3 from ITQlick team. The software cost is consi...

Categories: Virtualization, VDI.

Osticket

ITQlick rating
(4.3/5)

starts at $9 per agent/month

osTicket is a help desk and customer support solution for businesses of small and medium size. It offers various reporting, customization, and ticket management solutions. The software was designed and ...

Categories: Help Desk, Self-Service Portal, Ticket Management, IT Management, Unified communication.

Compare specifications

Compare features

Microsoft VDI: 3 Features

Data Import/Export
Basic Reports
Online Customer Support

Osticket: 3 Features

Data Import/Export
Basic Reports
Online Customer Support
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Microsof...
ITQlick rating
3/5
Score
73/100
Pricing
6.6/10
License pricing
$21 per user/year
Functionality
5
Compare
Osticket
ITQlick rating
4.3/5
Score
77/100
Pricing
2/10
License pricing
$9 per agent/month
Functionality
9
Symantec...
ITQlick rating
3.4/5
Score
91/100
Pricing
3.4/10
License pricing
$12,975 per license
Functionality
5
Windows ...
ITQlick rating
3.3/5
Score
90/100
Pricing
4.2/10
License pricing
$239.99 per license
Functionality
4
Informat...
ITQlick rating
4.8/5
Score
87/100
Pricing
5/10
License pricing
$2,000 per month
Functionality
6

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.