Compare MightyCall and Salesforce CRM - Apr 2024

Shlomi LaviShlomi Lavi / Apr 10, 2024

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Bottom Line: Which is Better - MightyCall or Salesforce CRM?

Salesforce CRM is more expensive to implement (TCO) than MightyCall, and Salesforce CRM is rated higher (98/100) than MightyCall (77/100). Salesforce CRM offers users more features (21) than MightyCall (5).

Looking for the right VoIP solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

MightyCall Vs. Salesforce.com

MightyCall: MightyCall is a technology company based in Seattle that simplifies the world of customer experience and call centers so that businesses large and small can focus on customer satisfaction. Using the power of mobile Apps and the Cloud, MightyCall has made the difficult easy by creating a unified platform to help entrepreneurs, fast growing start...

Salesforce.com: Salesforce.com Inc. is a global enterprise software company headquartered in San Francisco, California, United States. Best known for its customer relationship management (CRM) product, through acquisitions Salesforce has expanded into the "social enterprise arena". It was ranked number 27 in Fortune's 100 Best Companies to Work For in ...

Who is more expensive? MightyCall or Salesforce?

The real total cost of ownership (TCO) of VoIP software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for MightyCall and Salesforce.

MightyCall price starts at $9 per user/month , On a scale between 1 to 10 MightyCall is rated 2, which is much lower than the average cost of VoIP software. Salesforce price starts at $25 per user/month , When comparing Salesforce to its competitors, the software is rated 2 - much lower than the average VoIP software cost.

Bottom line: MightyCall cost is around the same cost of Salesforce.

Which software includes more/better features?

We've compared MightyCall Vs. Salesforce CRM based on some of the most important and required VoIP features.

MightyCall: Call Recording, IVR (Interactive Voice Response), Outbound IVR, VoIP, IVR.

Salesforce: Campaign Dashboard, Campaign Management, Case Management, Contact Management, Customer Database.

Target customer size

MightyCall's typical customers include: SMBs, Salesforce is optimal for people as well as companies.



MightyCall

ITQlick rating
(4/5)

starts at $9 per user/month

MightyCall is a growing cloud-based Call Center software, it is designed to support small and medium size call centers. MightyCall received a rating of 4 from ITQlick team. The software cost is considered affor...

Categories: Business Phone Systems, Call Recording, Cloud PBX, SIP Clients.

Salesforce CRM

ITQlick rating
(4.4/5)

starts at $25 per user/month

Salesforce is a cloud-hosted customer relationship management (CRM) software suite that offer solutions for small, mid-level and enterprise organizations focusing mainly on sales and support. The software offer...

Categories: Data Analysis Tools, Computer Telephony Integration (CTI), Mobile, Case Management, Social Media.

Compare specifications

Compare features

MightyCall: 5 Features

Call Recording
IVR (Interactive Voice Response)
Outbound IVR
VoIP
IVR

Salesforce: 21 Features

Campaign Dashboard
Campaign Management
Case Management
Contact Management
Customer Database
Customer Self Service Portal
Customer Service
Customer Support Tracking
Dashboards
Email Marketing
Knowledge Base
Lead Management
Marketing Automation
Multi-Channel Marketing
Multi-Language
Sales Automation
Sales Reports
Social Advertising
Workflow Rules & Management
Collaboration Center
Report Viewing
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
MightyCall
ITQlick rating
4/5
Score
77/100
Pricing
2.2/10
License pricing
$9 per user/month
Functionality
16
Compare
Salesfor...
ITQlick rating
4.4/5
Score
98/100
Pricing
3/10
License pricing
$25 per user/month
Functionality
28
RingCent...
ITQlick rating
4.2/5
Score
93/100
Pricing
4.2/10
License pricing
$19.99 per user/month
Functionality
34
jive com...
ITQlick rating
4.6/5
Score
93/100
Pricing
2.8/10
License pricing
$18.95 per user/month
Functionality
7
Nextiva ...
ITQlick rating
4.2/5
Score
93/100
Pricing
3.2/10
License pricing
$11.95 per user/month
Functionality
27

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.