Compare NICE CXone and UpKeep - Feb 2023

Shlomi Lavi

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .

Bottom Line: Which is Better - NICE CXone or UpKeep?

NICE CXone is more expensive to implement (TCO) than UpKeep, and UpKeep is rated higher (94/100) than NICE CXone (63/100). UpKeep offers users more features (7) than NICE CXone (0). There is a clear winner in this case and it is UpKeep!

Looking for the right Customer Success solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

MindTouch Vs. UpKeep Maintenance Management

MindTouch: MindTouch is a smarter knowledge management platform that allows organizations to create and publish content into a customizable self-service experience. Extra capabilities include multiple API endpoints, CRM integrations, and powerful reports. With MindTouch, your customers find your expert knowledge whenever and wherever they need it.

UpKeep Maintenance Management: UpKeep Maintenance Management is headquartered in Los Angeles, California, and serves the global business community. As a type of Computerized Maintenance Management System (CMMS), Upkeep goes one step further: it is the premier mobile-first tool of its kind in the market. Rather than relying on a desktop, UpKeep enables businesses to conveniently...

Who is more expensive? NICE CXone or UpKeep?

The real total cost of ownership (TCO) of Customer Success software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for NICE CXone and UpKeep.

NICE CXone accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 MindTouch is rated 6, which is similar to the average cost of Customer Success software. UpKeep price starts at $45 per user/month , When comparing UpKeep to its competitors, the software is rated 2 - much lower than the average Customer Success software cost.

Bottom line: NICE CXone is more expensive than UpKeep.

Which software includes more/better features?

We've compared NICE CXone Vs. UpKeep based on some of the most important and required Customer Success features.

NICE CXone: We are still working to collect the list of features for NICE CXone.

UpKeep: Remote Access, Inventory Management, Work Order Management, Mobile Access, Purchasing.

Target customer size

NICE CXone's typical customers include: Start up, Small business,

UpKeep Maintenance software is used by a wide range of businesses across various industries, including manufacturing, facilities management, property management, hospitality, and transportation.