Compare Mitel Unified Communications and SolarWinds Service Desk - Dec 2022

Shlomi Lavi

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Bottom Line: Which is Better - Mitel Unified Communications or SolarWinds Service Desk?

SolarWinds Service Desk is more expensive to implement (TCO) than Mitel Unified Communications, and SolarWinds Service Desk is rated higher (94/100) than Mitel Unified Communications (83/100). SolarWinds Service Desk offers users more features (18) than Mitel Unified Communications (0). There is a clear winner in this case and it is SolarWinds Service Desk!

Looking for the right VoIP solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Mitel Vs. Samanage

Mitel: Powering more than 2 billion connections every day, Mitel helps businesses connect, collaborate and take care of their customers. That includes more than 33 million cloud connections daily, making Mitel the world’s fastest growing provider of cloud communications. Our business communications experts serve more than 60 million users with over 2,500 ...

Samanage: At Samanage, we work hard every day to deliver innovative SaaS-based IT management software. We create robust, easy to use solutions that help you save money and achieve value that was previously not available. We believe enterprise software can be sexy, easy to use, and as intuitive as Gmail or Facebook - that's the kind of experience you deser...

Who is more expensive? Mitel Unified Communications or SolarWinds?

The real total cost of ownership (TCO) of VoIP software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Mitel Unified Communications and SolarWinds.

Mitel Unified Communications accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Mitel Unified Communications is rated 4, which is lower than the average cost of VoIP software. SolarWinds price starts at $19 per technician/month , When comparing SolarWinds to its competitors, the software is rated 4 - lower than the average VoIP software cost.

Bottom line: Mitel Unified Communications cost is around the same cost of SolarWinds.

Which software includes more/better features?

We've compared Mitel Unified Communications Vs. SolarWinds Service Desk based on some of the most important and required VoIP features.

Mitel Unified Communications: We are still working to collect the list of features for Mitel Unified Communications.

SolarWinds: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey.

Target customer size

Mitel Unified Communications's typical customers include: SMBs, SolarWinds is ideal for all sizes of businesses that need to organize their IT assets and operations.