Compare MyHub and Freshdesk - Sep 2022

Shlomi LaviShlomi Lavi / Sep 29, 2022

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Bottom Line: Which is Better - MyHub or Freshdesk?

Freshdesk is more expensive to implement (TCO) than MyHub, and Freshdesk is rated higher (94/100) than MyHub (80/100). Freshdesk offers users more features (10) than MyHub (0). There is a clear winner in this case and it is Freshdesk!

Looking for the right Internet & Online solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

MyHub Intranet Solutions Vs. FRESHDESK INC.

MyHub Intranet Solutions: MyHub is a leading cloud-based intranet software provider serving clients all over the world. Developed out of a need to allow clients to remotely access a document library, MyHub started life as Keep In Touch (KIT) in 2001. KIT quickly established a loyal client base and grew to serve as a hosted content management system. Over the years clients’ ...

FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.

Who is more expensive? MyHub or Freshdesk?

The real total cost of ownership (TCO) of Internet & Online software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for MyHub and Freshdesk.

MyHub price starts at $1,300 per year , On a scale between 1 to 10 MyHub is rated 2, which is much lower than the average cost of Internet & Online software. Freshdesk price starts at $15 per agent/month , When comparing Freshdesk to its competitors, the software is rated 2 - much lower than the average Internet & Online software cost.

Bottom line: MyHub cost is around the same cost of Freshdesk.

Which software includes more/better features?

We've compared MyHub Vs. Freshdesk based on some of the most important and required Internet & Online features.

MyHub: We are still working to collect the list of features for MyHub.

Freshdesk: Billing and Invoicing, Customer Survey, Email Integration, Knowledge Base/FAQ, LDAP/Active Directory Synchronization.

Target customer size

MyHub is intended for small businesses (1-20 employees), medium-sized companies (10-100 employees) and up to large enterprises (more than 1,000 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of IT and help desk. Freshdesk works great for small to medium enterprises that think they need to rely on a cloud-based solution for their customer support.

MyHub

ITQlick rating
(4.8/5)

starts at $1,300 per year

MyHub is a software belonging to the knowledge management tool. It is cloud-based and Intranet program providing a sound and easy to use help desk solution for users. It offers users with a wide array of tools ...

Categories: Content Management, Document Management, Help Desk, File Sharing.

Freshdesk

ITQlick rating
(4.5/5)

starts at $15 per agent/month

Freshdesk is a cloud based help-desk system designed to ensure good customer relations between and an organization and its clients. The solution core features include ticketing, collaboration and automations.

Categories: Call Monitoring, Banking CRM, Call Center, Casino CRM, Complaint Management.

Compare specifications

Compare features

MyHub: 0 Features

We are working to collect the list of features

Freshdesk: 10 Features

Billing and Invoicing
Customer Survey
Email Integration
Knowledge Base/FAQ
LDAP/Active Directory Synchronization
Multi-Site Support
Rules/Workflows
Scheduling
Facebook Integration
Twitter Integration
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
MyHub
ITQlick rating
4.8/5
Score
80/100
Pricing
2/10
License pricing
$1,300 per year
Functionality
5
Review
Compare
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
39
Okta Ide...
ITQlick rating
5/5
Score
84/100
Pricing
3/10
License pricing
$2 per user/month
Functionality
6
Simpplr
ITQlick rating
4.9/5
Score
84/100
Pricing
8/10
License pricing
$8 per user/month
Functionality
12
LUMAPPS
ITQlick rating
3.9/5
Score
82/100
Pricing
6/10
License pricing
Has a free version
Functionality
10

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.