Compare NABD and Zoho Support - Apr 2022

Shlomi LaviShlomi Lavi / Apr 29, 2022

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Bottom Line: Which is Better - NABD or Zoho Support?

NABD is more expensive to implement (TCO) than Zoho Support, and Zoho Support is rated higher (94/100) than NABD (80/100). Zoho Support offers users more features (24) than NABD (3). There is a clear winner in this case and it is Zoho Support!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Premitek Vs. Zoho

Premitek: Premitek is an elite information technology company led by a group of Information Technology professionals who built their expertise at premier technology organizations. Premitek mission is to provide our clients with strategic technology solutions and consulting services to meet the challenges of a rapidly changing and unforgiving business environ...

Zoho: Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software. To date, Zoho...

Who is more expensive? NABD or Zoho Support?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for NABD and Zoho Support.

NABD price starts at $30 per user/month , On a scale between 1 to 10 NABD is rated 4, which is lower than the average cost of Help Desk software. Zoho Support price starts at $12 per user/month , When comparing Zoho Support to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: NABD is more expensive than Zoho Support.

Which software includes more/better features?

We've compared NABD Vs. Zoho Support based on some of the most important and required Help Desk features.

NABD: Data Import/Export, Basic Reports, Online Customer Support.

Zoho Support: Contract Management, Customer Survey, Email Integration, Incident / Request Management, Knowledge Base/FAQ.

Target customer size

NABD is suitable for both government and non-government organizations of various shapes and sizes that are looking for a way to manage their customers more efficiently. Zoho Support is best for all types of industries that are interested in an efficient way to manage the customer service and help desk.

NABD

ITQlick rating
(4.6/5)

starts at $30 per user/month

NABD is a cloud-based customer service support system that can help users to manage their customers efficiently. The software can be used for managing customer service of all channels including IVR, call center...

Categories: Document Management, CRM, Feedback Management, Help Desk.

Zoho Support

ITQlick rating
(5/5)

starts at $12 per user/month

Zoho Desk is a cloud-based help desk solution designed to cater to businesses of all sizes. Some of its core features include customer support portal, contract management, and report creation.

Categories: Banking CRM, Casino CRM, Complaint Management, Customer Loyalty, Customer Success.

Compare specifications

NABD Specifications

ITQlick Score: 80/100
ITQlick Rating:
Pricing: 4/10 - average cost
Category: Help Desk -> NABD review
Company: Premitek
Pricing: starts at $30 per user/month
Typical customers: Small, medium and large size businesses
Platforms: Desktop
Links: NABD review, NABD pricing, NABD alternatives

Compare features

NABD: 3 Features

Data Import/Export
Basic Reports
Online Customer Support

Zoho Support: 24 Features

Contract Management
Customer Survey
Email Integration
Incident / Request Management
Knowledge Base/FAQ
Mobile Integration
Multi-Site Support
Reporting
Rules/Workflows
Scheduling
Self Service Portal
Service Level Agreements
Contact Management
Contract Management
Customer Service
Customer Support Tracking
Dashboards
Knowledge Base
Sales Reports
Social Media
Workflow Rules & Management
Custom Ticket Designs
Custom Ticket Stock
Customizable Programming
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
NABD
ITQlick rating
4.6/5
Score
80/100
Pricing
4/10
License pricing
$30 per user/month
Functionality
17
Review
Compare
Zoho Sup...
ITQlick rating
5/5
Score
94/100
Pricing
3.6/10
License pricing
$12 per user/month
Functionality
43
Compare
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
39
SolarWin...
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$19 per technician/month
Functionality
38
Zendesk
ITQlick rating
4.3/5
Score
92/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
48

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.