Shlomi Lavi /
Apr 29, 2022
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Bottom Line: Which is Better - NABD or Zoho Support?
NABD is more expensive to implement (TCO) than Zoho Support, and Zoho Support is rated higher (94/100) than NABD (80/100). Zoho Support offers users more features (24) than NABD (3). There is a clear winner in this case and it is Zoho Support!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Premitek Vs. Zoho
Premitek: Premitek is an elite information technology company led by a group of Information Technology professionals who built their expertise at premier technology organizations. Premitek mission is to provide our clients with strategic technology solutions and consulting services to meet the challenges of a rapidly changing and unforgiving business environ...
Zoho: Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software.
To date, Zoho...
Who is more expensive? NABD or Zoho Support?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for NABD and Zoho Support.
NABD price starts at $30 per user/month , On a scale between 1 to 10 NABD is rated 4, which is lower than the average cost of Help Desk software. Zoho Support price starts at $12 per user/month , When comparing Zoho Support to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: NABD is more expensive than Zoho Support.
Which software includes more/better features?
We've compared NABD Vs. Zoho Support based on some of the most important and required Help Desk features.
NABD: Data Import/Export, Basic Reports, Online Customer Support.
Zoho Support: Contract Management, Customer Survey, Email Integration, Incident / Request Management, Knowledge Base/FAQ.
Target customer size
NABD is suitable for both government and non-government organizations of various shapes and sizes that are looking for a way to manage their customers more efficiently. Zoho Support is best for all types of industries that are interested in an efficient way to manage the customer service and help desk.