Compare Nectar Desk and Intermedia Contact Center - Dec 2022

Shlomi Lavi

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Bottom Line: Which is Better - Nectar Desk or Intermedia Contact Center?

Intermedia Contact Center is more expensive to implement (TCO) than Nectar Desk, and Intermedia Contact Center is rated higher (89/100) than Nectar Desk (76/100). Intermedia Contact Center offers users more features (5) than Nectar Desk (0). There is a clear winner in this case and it is Intermedia Contact Center!

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Nectar Desk Inc. Vs. Telax Hosted Call Center

Nectar Desk Inc.: Welcome to Nectar Desk's home for real-time information on system performance and security. Here you'll find live and historical data on system performance. If there are any interruption in service, a note will be posted here.

Telax Hosted Call Center: Telax Hosted Call Center, provides the capabilities to create a world-class customer care and service desk operation. By leveraging cloud computing, Telax delivers an advanced contact center solution with more functionality than traditional hardware at a fraction of the cost. Telax clients get a customizable, easy-to-use solution that includes r...

Who is more expensive? Nectar Desk or Telax Hosted Call Center?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Nectar Desk and Telax Hosted Call Center.

Nectar Desk price starts at $50 per month , On a scale between 1 to 10 Nectar Desk is rated 2, which is much lower than the average cost of Call Center software. Telax Hosted Call Center price starts at $35 per user/month , When comparing Telax Hosted Call Center to its competitors, the software is rated 2 - much lower than the average Call Center software cost.

Bottom line: Nectar Desk cost is around the same cost of Telax Hosted Call Center.

Which software includes more/better features?

We've compared Nectar Desk Vs. Intermedia Contact Center based on some of the most important and required Call Center features.

Nectar Desk: We are still working to collect the list of features for Nectar Desk.

Telax Hosted Call Center: CRM with Call Center, Inbound Call Center, IVR (Interactive Voice Response), Outbound Call Center, Real Time Reporting.

Target customer size

Most of the customers of Nectar Desk are individuals who are engaging with small (typically has 10 to 100 employees) and medium-sized (typically has 100 to 1,000 employees) businesses that make full use of tools offered from IT, data and web hosting and information-related services sector, mainly with the contact center management. Intermedia Contact Center is best for medium size enterprises that are looking for a way to improve their contact center.