Compare NeonCRM and CXM Recording - Sep 2022

Shlomi Lavi

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Bottom Line: Which is Better - NeonCRM or CXM Recording?

NeonCRM is more expensive to implement (TCO) than CXM Recording, and NeonCRM is rated higher (85/100) than CXM Recording (80/100). CXM Recording offers users more features (11) than NeonCRM (3).

Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

NEONCRM BY Z2 SYSTEMS, INC. Vs. CXM

NEONCRM BY Z2 SYSTEMS, INC.: Our own mission at Z2 Systems is to provide our clients with the most connected and powerful CRM system available to nonprofits. When choosing how your organization will cultivate and grow its mission, you’ll need something that is a worthy investment of your time, talent, and treasure. NEON will provide your organization with the tools right for...

CXM: Contact Center Recording has never been easier. With CXM, contact center managers can record, live monitor, grade, coach, report and analyize directly from a single, easy to use, web-based web interface. The CXM Recording and Quality Monitoring Solution incorporates one click navigation so end users can quickly access the most commonly used and ...

Who is more expensive? NeonCRM or CXM Recording and Quality Monitoring?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for NeonCRM and CXM Recording and Quality Monitoring.

NeonCRM price starts at $99 per month , On a scale between 1 to 10 NeonCRM by Z2 Systems, Inc- is rated 4, which is lower than the average cost of CRM software. CXM Recording and Quality Monitoring price starts at $9,600 per year , When comparing CXM Recording and Quality Monitoring to its competitors, the software is rated 2 - much lower than the average CRM software cost.

Bottom line: NeonCRM is more expensive than CXM Recording and Quality Monitoring.

Which software includes more/better features?

We've compared NeonCRM Vs. CXM Recording based on some of the most important and required CRM features.

NeonCRM: Data Import/Export, Basic Reports, Online Customer Support.

CXM Recording and Quality Monitoring: Contact Management, Contract Management, Customer Database, Customer Service, Customer Support Tracking.

Target customer size

Customers of the software mainly come from small and medium business enterprises. Creedenz CXM is best suited for small business and medium business in the healthcare sector.