Compare NeonCRM and ServiceNow - Oct 2022

Shlomi LaviShlomi Lavi / Oct 24, 2022

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Bottom Line: Which is Better - NeonCRM or ServiceNow?

NeonCRM is more expensive to implement (TCO) than ServiceNow, and NeonCRM is rated higher (85/100) than ServiceNow (78/100). ServiceNow offers users more features (18) than NeonCRM (3).

Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

NEONCRM BY Z2 SYSTEMS, INC. Vs. Servicenow

NEONCRM BY Z2 SYSTEMS, INC.: Our own mission at Z2 Systems is to provide our clients with the most connected and powerful CRM system available to nonprofits. When choosing how your organization will cultivate and grow its mission, you’ll need something that is a worthy investment of your time, talent, and treasure. NEON will provide your organization with the tools right for...

Servicenow: ServiceNow is a leading provider of cloud-based services that automate enterprise IT operations. Our service includes a suite of applications built on our proprietary platform that automates workflow and provides integration between related business processes. We focus on transforming enterprise IT by automating and standardizing business processe...

Who is more expensive? NeonCRM or ServiceNow?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for NeonCRM and ServiceNow.

NeonCRM price starts at $99 per month , On a scale between 1 to 10 NeonCRM by Z2 Systems, Inc- is rated 4, which is lower than the average cost of CRM software. ServiceNow price starts at $100 per user/month + standard ITSM package , When comparing ServiceNow to its competitors, the software is rated 4 - lower than the average CRM software cost.

Bottom line: NeonCRM cost is around the same cost of ServiceNow.

Which software includes more/better features?

We've compared NeonCRM Vs. ServiceNow based on some of the most important and required CRM features.

NeonCRM: Data Import/Export, Basic Reports, Online Customer Support.

ServiceNow: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey.

Target customer size

Customers of the software mainly come from small and medium business enterprises. Customers of the software include businesses of all sizes and a variety of types.



NeonCRM

ITQlick rating
(4.4/5)

starts at $99 per month

NeonCRM is a customer relationship management solution for small and medium businesses. Its capabilities include marketing automation, collaboration, analytics, and others. The software was developed and...

Categories: Customer Relationship Management, Social CRM, Association Management, Donation Management.

ServiceNow

ITQlick rating
(4.3/5)

starts at $100 per user/month + standard ITSM package

ServiceNow is a Help Desk and CRM software created for small to large companies. Its key features include Marketing Automation, Knowledge Management, Customer Support, Audit Management, Self-Service Portal, Cus...

Categories: Fixed Asset Management, Audit Management, CRM, Call Center, Customer Service.

Compare specifications

NeonCRM Specifications

ITQlick Score: 85/100
ITQlick Rating:
Pricing: 4/10 - average cost
Category: CRM -> NeonCRM review
Company: NEONCRM BY Z2 SYSTEMS, INC.
Pricing: starts at $99 per month
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Cloud
Links: NeonCRM review, NeonCRM pricing, NeonCRM alternatives

Compare features

NeonCRM: 3 Features

Data Import/Export
Basic Reports
Online Customer Support

ServiceNow: 18 Features

Asset Management
Billing and Invoicing
Change Management
Contract Management
Customer Survey
Email Integration
Incident / Request Management
ITIL Compliant
Knowledge Base/FAQ
LDAP/Active Directory Synchronization
Mobile Integration
Multi-Site Support
Remote Control Access
Reporting
Rules/Workflows
Scheduling
Self Service Portal
Service Level Agreements
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
NeonCRM
ITQlick rating
4.4/5
Score
85/100
Pricing
4.8/10
License pricing
$99 per month
Functionality
10
Compare
ServiceNow
ITQlick rating
4.3/5
Score
78/100
Pricing
4/10
License pricing
$100 per user/month + standard ITSM package
Functionality
31
Pipedrive
ITQlick rating
4.6/5
Score
99/100
Pricing
2/10
License pricing
$9.90 per user/month
Functionality
19
Salesfor...
ITQlick rating
4.4/5
Score
98/100
Pricing
3/10
License pricing
$25 per user/month
Functionality
28
Zoho CRM
ITQlick rating
4.2/5
Score
98/100
Pricing
2/10
License pricing
$14 per user/month
Functionality
36

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.