Compare NetHelpDesk and Zoho CRM - Mar 2023

Shlomi Lavi

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Bottom Line: Which is Better - NetHelpDesk or Zoho CRM?

NetHelpDesk is more expensive to implement (TCO) than Zoho CRM, and Zoho CRM is rated higher (98/100) than NetHelpDesk (80/100). Zoho CRM offers users more features (16) than NetHelpDesk (0). There is a clear winner in this case and it is Zoho CRM!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

NetHelpDesk Vs. Zoho

NetHelpDesk: Company developing and selling a quality help desk software product for over 20 years.

Zoho: Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software. To date, Zoho...

Who is more expensive? NetHelpDesk or Zoho CRM?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for NetHelpDesk and Zoho CRM.

NetHelpDesk price starts at $33.11 per agent/month , On a scale between 1 to 10 NetHelpDesk is rated 4, which is lower than the average cost of Help Desk software. Zoho CRM price starts at $14 per user/month , When comparing Zoho CRM to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: NetHelpDesk is more expensive than Zoho CRM.

Which software includes more/better features?

We've compared NetHelpDesk Vs. Zoho CRM based on some of the most important and required Help Desk features.

NetHelpDesk: We are still working to collect the list of features for NetHelpDesk.

Zoho CRM: Billing/Invoicing, Campaign Dashboard, Campaign Management, Contact Management, Customer Database.

Target customer size

NetHelpDesk's typical customers include: Small, medium and large size businesses, Zoho CRM is focused on startup to medium firms in different markets.