NetSuite CRM Vs Bitrix24 (Jul 2020)
Shlomi Lavi / Jul 22, 2020
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Bottom Line: Which is Better - NetSuite CRM or Bitrix24?
NetSuite CRM is more expensive to implement (TCO) than Bitrix24, Bitrix24 is rated higher (90/100) than NetSuite CRM (89/100). NetSuite CRM offers more features (13) to their users than Bitrix24 (10).
Looking for the right CRM solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:
How NetSuite compares with Bitrix, Inc.?
NetSuite: NetSuite is the world's leading provider of cloud-based business management software. NetSuite helps companies manage core business processes with a single, fully integrated system covering ERP/financials, CRM, ecommerce, inventory and more. More than 12,000 high-growth and midsized companies and divisions of large enterprises...
Bitrix, Inc.: Bitrix is a privately-owned company developing advanced business communications platforms to bridge SMBs with their customers (Internet), partners (Extranet) and employees (Intranet). Founded in 1998 and located in Alexandria, VA, Bitrix now incorporates 90+ staff, 60,000+ customers and 6,000+ partners worldwide with regional sales offices located ...
Who's more expensive? NetSuite CRM or Bitrix24?
The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for NetSuite CRM and Bitrix24.
NetSuite CRM price starts at $129 per user/month , on a scale between 1 to 10 NetSuite CRM+ is rated 6, which is similar to the average cost of CRM software. Bitrix24 price starts at $15.36 per 2 users/month , when comparing Bitrix24 to their competitors, the software is rated 6 - similar to the average CRM software cost.
Bottom line: NetSuite CRM cost is around the same cost of Bitrix24.
Which software includes more/better features?
As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared NetSuite CRM Vs. Bitrix24 based on some of the most important and required CRM features. NetSuite CRM: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Mobile Access, Campaign Dashboard, Case Management, Customer Database, Customer Self Service Portal, Customer Service, Customer Support Tracking, Email Marketing. Bitrix24: Basic Reports, Chat, Data Import/Export, Online Customer Support, Version Control.
Target customer size
This CRM solution can cater to many businesses. Bitrix24 is suitable for small companies, online shops and sales department of various companies that are looking for a unified platform where they can share files and work on projects together.
Compare specifications
NetSuite CRM Specifications
| ITQlick Score: | 89/100 |
|---|---|
| ITQlick Rating: | (3.9/5) |
| Pricing: | 6/10 - average cost |
| Category: | CRM -> NetSuite CRM |
| Company: | NetSuite |
| Pricing: | starts at $129 per user/month |
| Typical customers: | SMBs |
| Platforms: | Desktop, Mobile, Cloud |
| Links: | NetSuite CRM review, NetSuite CRM pricing, NetSuite CRM alternatives |
Bitrix24 Specifications
| ITQlick Score: | 90/100 |
|---|---|
| ITQlick Rating: | (4.1/5) |
| Pricing: | 6/10 - average cost |
| Category: | CRM -> Bitrix24 |
| Company: | Bitrix, Inc. |
| Pricing: | starts at $15.36 per 2 users/month |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop, Mobile, Cloud |
| Links: | Bitrix24 review, Bitrix24 pricing, Bitrix24 alternatives |
Compare features
NetSuite CRM: 13 Features
Bitrix24: 10 Features
Author
Shlomi Lavi
Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.