Shlomi Lavi /
Mar 18, 2022
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Bottom Line: Which is Better - NetSuite CRM or Onyx CRM?
Onyx CRM is more expensive to implement (TCO) than NetSuite CRM, and NetSuite CRM is rated higher (89/100) than Onyx CRM (78/100). NetSuite CRM offers users more features (13) than Onyx CRM (0). There is a clear winner in this case and it is NetSuite CRM!
Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
NetSuite Vs. Aptean
NetSuite:
NetSuite is the world's leading provider of cloud-based business management software. NetSuite helps companies manage core business processes with a single, fully integrated system covering ERP/financials, CRM, ecommerce, inventory and more.
More than 12,000 high-growth and midsized companies and divisions of large enterprises...
Aptean: Headquartered in Alpharetta, Georgia, Aptean has offices in North America, Europe, and Asia-Pacific, as well as an extensive partner channel. Our customers are located across Europe, Latin America, Asia-Pacific and North America.
Who is more expensive? NetSuite CRM or Onyx CRM?
The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for NetSuite CRM and Onyx CRM.
NetSuite CRM price starts at $129 per month , On a scale between 1 to 10 NetSuite CRM+ is rated 6, which is similar to the average cost of CRM software. Onyx CRM accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 NetSuite CRM+ is rated 6, which is similar to the average cost of CRM software.
Bottom line: NetSuite CRM cost is around the same cost of Onyx CRM.
Which software includes more/better features?
We've compared NetSuite CRM Vs. Onyx CRM based on some of the most important and required CRM features.
NetSuite CRM: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Mobile Access, Campaign Dashboard, Case Management, Customer Database, Customer Self Service Portal, Customer Service, Customer Support Tracking, Email Marketing.
Onyx CRM: We are still working to collect the list of features for Onyx CRM.
Target customer size
This CRM solution can cater to many businesses. and Onyx CRM's target customer size include: Small, medium and large size businesses.