Shlomi Lavi /
May 12, 2022
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Bottom Line: Which is Better - NetSuite CRM or Pega CRM?
Pega CRM is more expensive to implement (TCO) than NetSuite CRM, and NetSuite CRM is rated higher (89/100) than Pega CRM (68/100). NetSuite CRM offers users more features (13) than Pega CRM (3). There is a clear winner in this case and it is NetSuite CRM!
Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
NetSuite Vs. Pegasystems
NetSuite:
NetSuite is the world's leading provider of cloud-based business management software. NetSuite helps companies manage core business processes with a single, fully integrated system covering ERP/financials, CRM, ecommerce, inventory and more.
More than 12,000 high-growth and midsized companies and divisions of large enterprises...
Pegasystems: Pegasystems Inc. is a provider of Business Process Management solutions, CRM and a Business rules Platform based in Cambridge, Massachusetts.
Pegasystems software revolutionizes how leading organizations optimize the customer experience and automate operations.
Who is more expensive? NetSuite CRM or Pega CRM?
The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for NetSuite CRM and Pega CRM.
NetSuite CRM price starts at $129 per month , On a scale between 1 to 10 NetSuite CRM+ is rated 6, which is similar to the average cost of CRM software. Pega CRM price starts at $90 per feature , When comparing Pega CRM to its competitors, the software is rated 10 - much higher than the average CRM software cost.
Bottom line: Pega CRM is more expensive than NetSuite CRM.
Which software includes more/better features?
We've compared NetSuite CRM Vs. Pega CRM based on some of the most important and required CRM features.
NetSuite CRM: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Mobile Access, Campaign Dashboard, Case Management, Customer Database, Customer Self Service Portal, Customer Service, Customer Support Tracking, Email Marketing.
Pega CRM: Data Import/Export, Basic Reports, Online Customer Support.
Target customer size
This CRM solution can cater to many businesses. Pega CRM is perfect for midsize companies and large industries that are looking for a CRM solution.