NetSuite CRM Vs Salesforce CRM (Jan 2021)
Shlomi Lavi / Jan 05, 2021
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Bottom Line: Which is Better - NetSuite CRM or Salesforce CRM?
NetSuite CRM is more expensive to implement (TCO) than Salesforce CRM, Salesforce CRM is rated higher (98/100) than NetSuite CRM (89/100). Salesforce CRM offers more features (21) to their users than NetSuite CRM (13). There is a clear winner in this case and it is Salesforce CRM!
Looking for the right CRM solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:
How NetSuite compares with Salesforce.com?
NetSuite: NetSuite is the world's leading provider of cloud-based business management software. NetSuite helps companies manage core business processes with a single, fully integrated system covering ERP/financials, CRM, ecommerce, inventory and more. More than 12,000 high-growth and midsized companies and divisions of large enterprises...
Salesforce.com: Salesforce.com Inc. is a global enterprise software company headquartered in San Francisco, California, United States. Best known for its customer relationship management (CRM) product, through acquisitions Salesforce has expanded into the "social enterprise arena". It was ranked number 27 in Fortune's 100 Best Companies to Work For in ...
Who's more expensive? NetSuite CRM or Salesforce?
The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for NetSuite CRM and Salesforce.
NetSuite CRM price starts at $129 per user/month , on a scale between 1 to 10 NetSuite CRM+ is rated 6, which is similar to the average cost of CRM software. Salesforce price starts at $25 per user/month , when comparing Salesforce to their competitors, the software is rated 2 - much lower than the average CRM software cost.
Bottom line: NetSuite CRM is more expensive than Salesforce.
Which software includes more/better features?
As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared NetSuite CRM Vs. Salesforce CRM based on some of the most important and required CRM features. NetSuite CRM: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Mobile Access, Campaign Dashboard, Case Management, Customer Database, Customer Self Service Portal, Customer Service, Customer Support Tracking, Email Marketing. Salesforce: Campaign Dashboard, Campaign Management, Case Management, Contact Management, Customer Database.
Target customer size
This CRM solution can cater to many businesses. Salesforce is ideal for individuals as well as companies.
Salesforce CRM
starts at $25 per user/month
Salesforce is a cloud-hosted customer relationship management (CRM) software suite that offer solutions for small, mid-level and enterprise organizations focusing mainly on sales and support. The software offer...
PriceDemoCompare specifications
NetSuite CRM Specifications
| ITQlick Score: | 89/100 |
|---|---|
| ITQlick Rating: | (3.9/5) |
| Pricing: | 6/10 - average cost |
| Category: | CRM -> NetSuite CRM |
| Company: | NetSuite |
| Pricing: | starts at $129 per user/month |
| Typical customers: | SMBs |
| Platforms: | Desktop, Mobile, Cloud |
| Links: | NetSuite CRM review, NetSuite CRM pricing, NetSuite CRM alternatives |
Salesforce CRM Specifications
| ITQlick Score: | 98/100 |
|---|---|
| ITQlick Rating: | (4.4/5) |
| Pricing: | 2/10 - low cost |
| Category: | CRM -> Salesforce CRM |
| Company: | Salesforce.com |
| Pricing: | starts at $25 per user/month |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Cloud |
| Links: | Salesforce CRM review, Salesforce CRM pricing, Salesforce CRM alternatives |
Compare features
NetSuite CRM: 13 Features
Salesforce: 21 Features
Author
Shlomi Lavi
Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.