Shlomi Lavi /
Aug 26, 2022
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Bottom Line: Which is Better - NetSuite CRM or Service Pro?
Service Pro is more expensive to implement (TCO) than NetSuite CRM, and NetSuite CRM is rated higher (89/100) than Service Pro (77/100). NetSuite CRM offers users more features (13) than Service Pro (7). There is a clear winner in this case and it is NetSuite CRM!
Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
NetSuite Vs. MSI Data
NetSuite:
NetSuite is the world's leading provider of cloud-based business management software. NetSuite helps companies manage core business processes with a single, fully integrated system covering ERP/financials, CRM, ecommerce, inventory and more.
More than 12,000 high-growth and midsized companies and divisions of large enterprises...
MSI Data: Our mission is to help organizations improve the productivity of their field workforce. Whether the field workforce consists of 25 workers or 2,500, there is a direct correlation between the productivity of that workforce and the information management tools and methods the organization employs.
Who is more expensive? NetSuite CRM or Service Pro?
The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for NetSuite CRM and Service Pro.
NetSuite CRM price starts at $129 per month , On a scale between 1 to 10 NetSuite CRM+ is rated 6, which is similar to the average cost of CRM software. Service Pro accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 NetSuite CRM+ is rated 6, which is similar to the average cost of CRM software.
Bottom line: Service Pro is more expensive than NetSuite CRM.
Which software includes more/better features?
We've compared NetSuite CRM Vs. Service Pro based on some of the most important and required CRM features.
NetSuite CRM: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Mobile Access, Campaign Dashboard, Case Management, Customer Database, Customer Self Service Portal, Customer Service, Customer Support Tracking, Email Marketing.
Service Pro: Basic Reports, Data Import/Export, Online Customer Support, Billing & Invoicing, Contract Management.
Target customer size
This CRM solution can cater to many businesses. Customers of the software include small and medium businesses as well as large enterprises.