NetSuite CRM Vs SugarCRM (Jul 2020)
Shlomi Lavi / Jul 22, 2020
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Bottom Line: Which is Better - NetSuite CRM or SugarCRM?
NetSuite CRM is more expensive to implement (TCO) than SugarCRM, SugarCRM is rated higher (90/100) than NetSuite CRM (89/100). SugarCRM offers more features (21) to their users than NetSuite CRM (13). There is a clear winner in this case and it is SugarCRM!
Looking for the right CRM solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:
How NetSuite compares with SugarCRM ?
NetSuite: NetSuite is the world's leading provider of cloud-based business management software. NetSuite helps companies manage core business processes with a single, fully integrated system covering ERP/financials, CRM, ecommerce, inventory and more. More than 12,000 high-growth and midsized companies and divisions of large enterprises...
SugarCRM : SugarCRM’s mission is to empower organizations to gain and retain customers by providing greater efficiency and control over the sales pipeline. As an open-platform web-based CRM solution, Sugar is easy to customize to meet an organization’s changing needs. It is also affordable, easy-to-use and offers a competitive advantage by providing organizat...
Who's more expensive? NetSuite CRM or SugarCRM?
The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for NetSuite CRM and SugarCRM.
NetSuite CRM price starts at $129 per user/month , on a scale between 1 to 10 NetSuite CRM+ is rated 6, which is similar to the average cost of CRM software. SugarCRM price starts at $52 per user/month , when comparing SugarCRM to their competitors, the software is rated 4 - lower than the average CRM software cost.
Bottom line: NetSuite CRM is more expensive than SugarCRM.
Which software includes more/better features?
As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared NetSuite CRM Vs. SugarCRM based on some of the most important and required CRM features. NetSuite CRM: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Mobile Access, Campaign Dashboard, Case Management, Customer Database, Customer Self Service Portal, Customer Service, Customer Support Tracking, Email Marketing. SugarCRM: Customer Service, Email Marketing, Marketing Automation, Sales Automation, Collaboration Center .
Target customer size
This CRM solution can cater to many businesses. SugarCRM is a system that can benefit all business types: whether you are just starting up your own business, already managing one or looking to upgrade your existing system, SugarCRM Enterprise offers flexible features that can be tailored to your needs.
Compare specifications
NetSuite CRM Specifications
| ITQlick Score: | 89/100 |
|---|---|
| ITQlick Rating: | (3.9/5) |
| Pricing: | 6/10 - average cost |
| Category: | CRM -> NetSuite CRM |
| Company: | NetSuite |
| Pricing: | starts at $129 per user/month |
| Typical customers: | SMBs |
| Platforms: | Desktop, Mobile, Cloud |
| Links: | NetSuite CRM review, NetSuite CRM pricing, NetSuite CRM alternatives |
SugarCRM Specifications
| ITQlick Score: | 90/100 |
|---|---|
| ITQlick Rating: | (4/5) |
| Pricing: | 4/10 - average cost |
| Category: | CRM -> SugarCRM |
| Company: | SugarCRM |
| Pricing: | starts at $52 per user/month |
| Typical customers: | Start up, Small business, Medium business, Large business |
| Platforms: | Desktop |
| Links: | SugarCRM review, SugarCRM pricing, SugarCRM alternatives |
Compare features
NetSuite CRM: 13 Features
SugarCRM: 21 Features
Author
Shlomi Lavi
Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.