Compare NetSuite CRM and Sugar Sell - Mar 2023

Shlomi LaviShlomi Lavi / Mar 07, 2023

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Bottom Line: Which is Better - NetSuite CRM or Sugar Sell?

NetSuite CRM is more expensive to implement (TCO) than Sugar Sell, and Sugar Sell is rated higher (90/100) than NetSuite CRM (89/100). Sugar Sell offers users more features (21) than NetSuite CRM (13). There is a clear winner in this case and it is Sugar Sell!

Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

NetSuite Vs. SugarCRM

NetSuite: NetSuite is the world's leading provider of cloud-based business management software. NetSuite helps companies manage core business processes with a single, fully integrated system covering ERP/financials, CRM, ecommerce, inventory and more.   More than 12,000 high-growth and midsized companies and divisions of large enterprises...

SugarCRM : SugarCRM’s mission is to empower organizations to gain and retain customers by providing greater efficiency and control over the sales pipeline. As an open-platform web-based CRM solution, Sugar is easy to customize to meet an organization’s changing needs. It is also affordable, easy-to-use and offers a competitive advantage by providing organizat...

Who is more expensive? NetSuite CRM or SugarCRM?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for NetSuite CRM and SugarCRM.

NetSuite CRM price starts at $129 per month , On a scale between 1 to 10 NetSuite CRM+ is rated 6, which is similar to the average cost of CRM software. SugarCRM price starts at $49 per user/month , When comparing SugarCRM to its competitors, the software is rated 4 - lower than the average CRM software cost.

Bottom line: NetSuite CRM is more expensive than SugarCRM.

Which software includes more/better features?

We've compared NetSuite CRM Vs. Sugar Sell based on some of the most important and required CRM features.

NetSuite CRM: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Mobile Access, Campaign Dashboard, Case Management, Customer Database, Customer Self Service Portal, Customer Service, Customer Support Tracking, Email Marketing.

SugarCRM: Customer Service, Email Marketing, Marketing Automation, Sales Automation, Collaboration Center .

Target customer size

This CRM solution can cater to many businesses. Sugar Sell is a system that can benefit all business types: whether you are just starting up your own business, already managing one or looking to upgrade your existing system, Sugar Sell Enterprise offers flexible features that can be tailored to your needs.



NetSuite CRM

ITQlick rating
(3.9/5)

starts at $129 per month

NetSuite CRM+ software is a cloud-based, complete customer relationship management system that helps businesses to achieve an actual, 360-degree view of their customers. The CRM+ integrates the customer-focused...

Categories: Homebuilder CRM, CRM, Banking CRM, Casino CRM.

Sugar Sell

ITQlick rating
(4/5)

starts at $49 per user/month

SugarCRM is a complete customer relationship management software that is offered on the cloud and serves businesses for any size. The software helps businesses to handle various functions such as sales automat...

Categories: Call Center, Complaint Management, Customer Relationship Management, Customer Service, Customer Success.

Compare specifications

Compare features

NetSuite CRM: 13 Features

Mobile Access
Campaign Dashboard
Case Management
Customer Database
Customer Self Service Portal
Customer Service
Customer Support Tracking
Email Marketing
Knowledge Base
Multi-Channel Marketing
Sales Automation
Sales Forecasting
Social Media Integration

SugarCRM: 21 Features

Customer Service
Email Marketing
Marketing Automation
Sales Automation
Collaboration Center
Campaign Management
Case Management
Contact Management
Contract Management
Customer Self Service Portal
Customer Service
Customer Support Tracking
Dashboards
Email Marketing
Marketing Automation
Remote Access
Sales Automation
Sales Forecasting
Social Media
Collaboration Center
Report Viewing
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
NetSuite...
ITQlick rating
3.9/5
Score
89/100
Pricing
7/10
License pricing
$129 per month
Functionality
28
Compare
Sugar Se...
ITQlick rating
4/5
Score
90/100
Pricing
4.4/10
License pricing
$49 per user/month
Functionality
61
Pipedrive
ITQlick rating
4.6/5
Score
99/100
Pricing
2/10
License pricing
$9.90 per user/month
Functionality
19
Salesfor...
ITQlick rating
4.4/5
Score
98/100
Pricing
3/10
License pricing
$25 per user/month
Functionality
28
Zoho CRM
ITQlick rating
4.2/5
Score
98/100
Pricing
2/10
License pricing
$14 per user/month
Functionality
36

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.