Compare neXorce and RealPresence - Jun 2022

Shlomi LaviShlomi Lavi / Jun 03, 2022

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Bottom Line: Which is Better - neXorce or RealPresence?

neXorce is more expensive to implement (TCO) than RealPresence, and RealPresence is rated higher (88/100) than neXorce (78/100).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Spectrum Corporation Vs. Polycom

Spectrum Corporation: Spectrum Corporation is a leader in Unified Contact Center Reporting (UCCR). UCCR is a process of extracting real time and historical data from contact center applications, transforming that raw data into information and publishing that information in useable reports for all levels of the contact center. The reports are seen on LCD screens, desktop...

Polycom: Polycom is celebrating 25 years of industry leadership with trail-blazing technology that unleashes the power of collaboration by putting people at the center. Our innovative solutions — and more than 950 patents — provide superior user experiences that are flexible and easily integrated for our customers’ needs. More than 415,000 companies and ins...

Who is more expensive? neXorce or RealPresence?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for neXorce and RealPresence.

neXorce accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 neXorce is rated 4, which is lower than the average cost of Call Center software. RealPresence price starts at $89 per license , When comparing RealPresence to its competitors, the software is rated 4 - lower than the average Call Center software cost.

Bottom line: neXorce cost is around the same cost of RealPresence.

Which software includes more/better features?

We've compared neXorce Vs. RealPresence based on some of the most important and required Call Center features.

neXorce: We are still working to collect the list of features for neXorce.

RealPresence: We are still working to collect the list of features for RealPresence.

Target customer size

neXorce's typical customers include: Medium and large size businesses, and RealPresence's target customer size include: Small, medium and large size businesses.

neXorce

ITQlick rating
(3.2/5)

neXorce is a growing cloud-based Call Center software, it is designed to support medium and large size call centers. neXorce received a rating of 3.2 from ITQlick team. The software cost is considered average ...

Categories: Call Recording, Call Center, Data Management, Data Export.

RealPresence

ITQlick rating
(3.9/5)

starts at $89 per license

RealPresence is a desktop-based video conferencing software that allows executives to organize video communication sessions with the dynamic workforce and make encrypted calls through the hierarchy.

Categories: Video Conferencing, Virtual Server, Chat.

Compare specifications

Compare features

neXorce: 0 Features

We are working to collect the list of features

RealPresence: 0 Features

We are working to collect the information
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
neXorce
ITQlick rating
3.2/5
Score
78/100
Pricing
5.4/10
License pricing
Pricing not available
Functionality
6
Compare
RealPresence
ITQlick rating
3.9/5
Score
88/100
Pricing
5/10
License pricing
$89 per license
Functionality
3
nextiva ...
ITQlick rating
4.5/5
Score
99/100
Pricing
3.6/10
License pricing
$11.95 per user/month
Functionality
20
8x8 Cont...
ITQlick rating
3.9/5
Score
93/100
Pricing
2.2/10
License pricing
$15 per user/month
Functionality
43
CenterWa...
ITQlick rating
4.6/5
Score
91/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
9

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.