Shlomi Lavi /
Jan 16, 2023
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Bottom Line: Which is Better - Nextiva VoIP or 8x8 Contact Center?
Nextiva VoIP is more expensive to implement (TCO) than 8x8 Contact Center, and 8x8 Contact Center is rated with the same score (93/100) as Nextiva VoIP (93/100). 8x8 Contact Center offers users more features (14) than Nextiva VoIP (11). There is a clear winner in this case and it is 8x8 Contact Center!
Looking for the right VoIP solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Nextiva Vs. 8x8, INC
Nextiva : People are our most valuable asset and the key to our success. We seek people that lead by hard work, commitment, integrity, ambition, and who are driven to be the best.
Continuously strive to be the best. Be humble, because there is always someone better than us. Learn from others who have done it before us.
8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...
Who is more expensive? Nextiva VoIP or 8x8 Contact Center?
The real total cost of ownership (TCO) of VoIP software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Nextiva VoIP and 8x8 Contact Center.
Nextiva VoIP price starts at $11.95 per user/month , On a scale between 1 to 10 Nextiva Business VoIP is rated 2, which is much lower than the average cost of VoIP software. 8x8 Contact Center price starts at $15 per user/month , When comparing 8x8 Contact Center to its competitors, the software is rated 2 - much lower than the average VoIP software cost.
Bottom line: Nextiva VoIP cost is around the same cost of 8x8 Contact Center.
Which software includes more/better features?
We've compared Nextiva VoIP Vs. 8x8 Contact Center based on some of the most important and required VoIP features.
Nextiva VoIP: this software is considered "feature-rich" with more than 10 important features, here is a partial list: 3-Way Calling, Call Blocking, Call Forwarding, Call Hunt, Call Return (*69), Call Transfer, Call Waiting, Caller ID with Name.
8x8 Contact Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording.
Target customer size
Nextiva is ideal for small companies and large call centers. 8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses.