Compare nextiva app and Calabrio One Suite - Dec 2022

Shlomi Lavi

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Bottom Line: Which is Better - nextiva app or Calabrio One Suite?

Calabrio One Suite is more expensive to implement (TCO) than nextiva app, and nextiva app is rated higher (99/100) than Calabrio One Suite (81/100). nextiva app offers users more features (16) than Calabrio One Suite (0). There is a clear winner in this case and it is nextiva app!

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Nextiva Vs. Calabrio, Inc

Nextiva : People are our most valuable asset and the key to our success. We seek people that lead by hard work, commitment, integrity, ambition, and who are driven to be the best. Continuously strive to be the best. Be humble, because there is always someone better than us. Learn from others who have done it before us.

Calabrio, Inc: Calabrio provides call center workforce optimization software that’s easy to implement, use and maintain. Calabrio One™, a unique Web 2.0-based software suite, makes it easier to get call recording, quality management, workforce management, speech analytics, performance management and customer interaction working together for increased value. Solut...

Who is more expensive? nextiva app or Calabrio One Suite?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for nextiva app and Calabrio One Suite.

nextiva app price starts at $11.95 per user/month , On a scale between 1 to 10 Nextiva Hosted Call Center is rated 2, which is much lower than the average cost of Call Center software. Calabrio One Suite price starts at $295 per license , When comparing Calabrio One Suite to its competitors, the software is rated 4 - lower than the average Call Center software cost.

Bottom line: Calabrio One Suite is more expensive than nextiva app.

Which software includes more/better features?

We've compared nextiva app Vs. Calabrio One Suite based on some of the most important and required Call Center features.

nextiva app: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Call Center Management, Campaign Dashboard, Customer Database, Customer Service, Customer Support Tracking, Dashboards, Email Marketing, Knowledge Base.

Calabrio One Suite: We are still working to collect the list of features for Calabrio One Suite.

Target customer size

Nextiva is ideal for little firms and also large call facilities. and Calabrio One Suite's target customer size include: Medium and large size businesses.