Compare nextiva app vs CenterWare Inbound

nextiva app Vs. CenterWare Inbound: Which is better?

Shlomi Lavi / Nov 21, 2019

Looking for the right Call Center solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. in this article we compare between the 2 software products:

Vendor comparison

Nextiva : People are our most valuable asset and the key to our success. We seek people that lead by hard work, commitment, integrity, ambition, and who are driven to be the best. Continuously strive to be the best. Be humble, because there is always someone better than us. Learn from others who have done it before us.

Nuxiba Technologies: Nuxiba was created over 15 years ago with the clear mission to provide solutions, tools and services to facilitate customer interaction between your company and your customers; whether this interaction takes place over the telephone, or otherwise helping them to improve their service levels and operating efficiency. Nuxiba Technologies is a team of experts in information and telecommunication technologies, who hold several certifications from Microsoft, Intel, Envox, ScanSoft and IMT. We focus on getting our applications to make it possible for contact centers to improve their communication processes, achieve higher productivity and profitability to be more competitive in their markets.

Pricing/cost comparison

The real cost of Call Center software includes the software license, subscription fees, software training cost, customization cost, required hardware, and the cost of maintenance & support and other related services. It's critical that you account for all of these costs to gain an understanding of the system's "total cost of ownership". We prepared a total cost calculator for nextiva app TCO and CenterWare Inbound total cost to help with the total cost of ownership calculation.

nextiva app price Starting from $19.95 per user/month , on a scale between 1 to 10 Nextiva Hosted Call Center is rated 2, which is much lower than the average cost of Call Center software. CenterWare Inbound accurate pricing info is available upon request (they don't share it publicly), however , on a scale between 1 to 10 Nextiva Hosted Call Center is rated 2, which is much lower than the average cost of Call Center software.

Bottom line:CenterWare Inbound is more expensive than nextiva app.

Features and functionality

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared nextiva app Vs. CenterWare Inbound based on some of the most important and required Call Center features.
nextiva app: Call Center Management, Campaign Dashboard, Customer Database, Customer Service, Customer Support Tracking, Dashboards, Email Marketing, Knowledge Base, ..
CenterWare Inbound list of features include the following: We are still working to collect the list of features of CenterWare Inbound.

Target customer size

Nextiva is ideal for small companies and large call centers. and CenterWare Inbound's target customer size include: Medium business, Large business.