Compare Nextiva Hosted Call Center vs Cloud Contact Pro

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ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
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Nextiva
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
99/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.6/10
License pricing license pricing (if provided by the software vendor)
$20 Per month/user
Hosting
On premise and Cloud
Functionality score
20
Fit small business
Fit medium business
Fit large business
Software review
Cloud
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
83/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$25 Per month
Hosting
On premise and Cloud
Functionality score
12
Fit small business
Fit medium business
Fit large business
Software review
TouchStar
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.4/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
Cloud
Functionality score
6
Fit small business
Fit medium business
Fit large business
Software review
Winleads
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5.2/10
License pricing license pricing (if provided by the software vendor)
$495 Per license
Hosting
Cloud
Functionality score
6
Fit small business
Fit medium business
Fit large business
Software review
CenterWare
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5.6/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
Cloud
Functionality score
9
Fit small business
Fit medium business
Fit large business
Software review

Nextiva Hosted Call Center Vs. Cloud Contact Pro: Which is better?

Nov 12, 2019

Looking for the right Call Center solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. in this article we compare between the 2 software products:

Vendor comparison

Nextiva : People are our most valuable asset and the key to our success. We seek people that lead by hard work, commitment, integrity, ambition, and who are driven to be the best. Continuously strive to be the best. Be humble, because there is always someone better than us. Learn from others who have done it before us.

West Unified Communications: Unified communications is about bridging the gaps between people; your teams, your clients, your suppliers and your partners. It’s about ending confusion, obsolescence and complexity for everyone.

Pricing/cost comparison

The real cost of Call Center software includes the software license, subscription fees, software training cost, customization cost, required hardware, and the cost of maintenance & support and other related services. It's critical that you account for all of these costs to gain an understanding of the system's "total cost of ownership". We prepared a total cost calculator for Nextiva Hosted Call Center TCO and Cloud Contact Pro total cost to help with the total cost of ownership calculation.

Nextiva Hosted Call Center price Starting from $20 Per month/user , on a scale between 1 to 10 Nextiva Hosted Call Center is rated 2, which is much lower than the average cost of Call Center software. Cloud Contact Pro price Starting from $25 Per month , when comparing Cloud Contact Pro to their competitors, the software is rated 2 - much lower than the average Call Center software cost.

Bottom line: Nextiva Hosted Call Center cost is around the same cost of Cloud Contact Pro.

Features and functionality

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared Nextiva Hosted Call Center Vs. Cloud Contact Pro based on some of the most important and required Call Center features.
Nextiva Hosted Call Center: Call Center Management, Campaign Dashboard, Customer Database, Customer Service, Customer Support Tracking, Dashboards, Email Marketing, Knowledge Base, ..
Cloud Contact Pro list of features include the following: Blended Call Center, Call Queue Management, Call Recording, Inbound Call Center, Call Center, .

Target customer size

Nextiva is ideal for small companies and large call centers. and Cloud Contact Pro's target customer size include: Medium business, Large business.

Nextiva Hosted Call Center

ITQlick rating
(4.5/5)

Starting from $20 Per month/user

Nextiva is a cloud-based business phone system offered to companies. It can be integrated with various CRM applications. It offers two different packages for differently sized organizations. Using its powerful ...

Categories: Call Center, CRM, Self-Service Portal, Marketing Automation.

Cloud Contact Pro

ITQlick rating
(2.5/5)

Starting from $25 Per month

Cloud Contact Pro is a fast growing cloud-based Call Center software, it is designed to support medium and large size call centers. Cloud Contact Pro received a rating of 2.5 from ITQlick team. The software cos...

Categories: Automatic Call Distribution (ACD), Call Monitoring, Call Recording, Conference Calling, Call Center.

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Nextiva Hosted Call Center: 8 Features

Call Center Management
Campaign Dashboard
Customer Database
Customer Service
Customer Support Tracking
Dashboards
Email Marketing
Knowledge Base

Cloud Contact Pro: 5 Features

Blended Call Center
Call Queue Management
Call Recording
Inbound Call Center
Call Center