Compare nextiva app and Enghouse Interactive - Dec 2022

Shlomi Lavi

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Bottom Line: Which is Better - nextiva app or Enghouse Interactive?

Enghouse Interactive is more expensive to implement (TCO) than nextiva app, and nextiva app is rated higher (99/100) than Enghouse Interactive (84/100). nextiva app offers users more features (16) than Enghouse Interactive (5). There is a clear winner in this case and it is nextiva app!

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Nextiva Vs. Enghouse Interactive

Nextiva : People are our most valuable asset and the key to our success. We seek people that lead by hard work, commitment, integrity, ambition, and who are driven to be the best. Continuously strive to be the best. Be humble, because there is always someone better than us. Learn from others who have done it before us.

Enghouse Interactive: Enghouse Interactive (pronounced Enj-house) is a subsidiary of Enghouse Systems Limited, a software and services company traded on the Toronto Stock Exchange (TSX) under the symbol “ENGH.” Founded in 1984, Enghouse Systems is a consistently profitable company, which has grown both organically and through the acquisition of well-regarded specialists...

Who is more expensive? nextiva app or Enghouse Interactive Contact Center?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for nextiva app and Enghouse Interactive Contact Center.

nextiva app price starts at $11.95 per user/month , On a scale between 1 to 10 Nextiva Hosted Call Center is rated 2, which is much lower than the average cost of Call Center software. Enghouse Interactive Contact Center price starts at $75 per user/month , When comparing Enghouse Interactive Contact Center to its competitors, the software is rated 6 - similar to the average Call Center software cost.

Bottom line: Enghouse Interactive Contact Center is more expensive than nextiva app.

Which software includes more/better features?

We've compared nextiva app Vs. Enghouse Interactive based on some of the most important and required Call Center features.

nextiva app: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Call Center Management, Campaign Dashboard, Customer Database, Customer Service, Customer Support Tracking, Dashboards, Email Marketing, Knowledge Base.

Enghouse Interactive Contact Center: Chat, Blended Call Center, Inbound Call Center, IVR (Interactive Voice Response), Outbound Call Center.

Target customer size

Nextiva is ideal for little firms and also large call facilities. The general customers of Enghouse Interactive Contact Center are those engaging in the small (with about 10 – 100 employees) to medium-sized (with about 100 – 1,000 employees) businesses and even large enterprises that utilizes the harness the services from the sectors of IT, data hosting, processing and related information services, mainly with call center and its management.