Compare nextiva app and Five9 - May 2024

Shlomi LaviShlomi Lavi / May 20, 2024

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Bottom Line: Which is Better - nextiva app or Five9?

Functionality

Nextiva App and Five9 Call Center Software offer similar features like call management, call recording, and analytics.

However, Nextiva App provides additional functionalities such as team messaging and video conferencing, while Five9 focuses more on advanced call center capabilities like automatic call distribution and predictive dialing.

Nextiva App has a user-friendly interface with easy navigation, while Five9 is more tailored towards call center agents with complex workflows.

Both platforms offer integration with popular CRM systems like Salesforce, but Nextiva App also integrates with Microsoft Teams and Slack, providing more flexibility.

In terms of scalability, both Nextiva App and Five9 can accommodate a large number of users, but Five9 is more suited for enterprises with high call volumes.

Pros and Cons

Nextiva App offers a cost-effective solution with easy setup and configuration, but lacks some advanced call center features compared to Five9.

Five9 provides robust call center functionalities with advanced reporting capabilities, but it may be overwhelming for small businesses due to its complexity.

Nextiva App has a straightforward pricing structure with affordable plans starting at $35 per user per month, while Five9s pricing is on the higher side, starting at $100 per user per month.

Nextiva App has received positive feedback for its user-friendly interface and reliable customer support, whereas Five9 is known for its comprehensive call center features and customization options.

Pricing

Nextiva App offers plans starting at $35 per user per month, while Five9s plans start at $100 per user per month.

For 1 user, Nextiva App would cost $35 per month, while Five9 would cost $100 per month. For 10 users, Nextiva App would cost $350 per month, and Five9 would cost $1000 per month. For 100 users, Nextiva App would cost $3500 per month, and Five9 would cost $10,000 per month.

User Interface

Nextiva App has a modern and intuitive desktop and mobile interface, making it easy for users to navigate and access features on the go.

Five9s interface is more focused on call center functionalities, with a desktop interface optimized for agent productivity but may lack the sleek design of Nextiva App.

Integration

Nextiva App integrates with popular CRM systems like Salesforce, Microsoft Teams, and Slack, providing a seamless workflow for users.

Five9 offers integrations with CRM systems, workforce management tools, and analytics platforms to enhance the call center operations.

Scalability

Both Nextiva App and Five9 are scalable solutions that can accommodate a large number of users, but Five9 is better suited for enterprises with high call volumes.

Security

Nextiva App and Five9 both prioritize security with features like data encryption, secure connections, and compliance with industry standards.

Nextiva App has received security awards for its commitment to protecting user data, while Five9 is also recognized for its secure call center solutions.

Reporting and Analytics

Both Nextiva App and Five9 offer robust reporting and analytics tools, allowing users to track call metrics, agent performance, and customer insights.

Users commonly utilize reports like call volume analytics, agent performance reports, and customer satisfaction metrics on both platforms.

nextiva app

ITQlick rating
(4.5/5)

starts at $11.95 per user/month

Nextiva is a cloud-based business phone system offered to companies. It can be integrated with various CRM applications. It offers two different packages for differently sized organizations. Using its powerful ...

Categories: Call Center, Customer Relationship Management, Self-Service Portal, Marketing Automation.

Five9

ITQlick rating
(4.2/5)

starts at $149 per month

Five9 software is a comprehensive cloud-hosted contact center solution designed to serve inbound, outbound, omnichannel, or blended contact centers globally. The software uses the power of practical AI to enabl...

Categories: Auto Attendant, Auto Dialer / Predictive Dialer, Automatic Call Distribution (ACD), Call Recording, Communications Workforce Scheduling.

Compare specifications

Compare features

nextiva app: 16 Features

Call Center Management
Campaign Dashboard
Customer Database
Customer Service
Customer Support Tracking
Dashboards
Email Marketing
Knowledge Base
Remote Access
ACD (Automatic Call Distribution)
Call Conferencing
Call Queue Management
Call Recording
CRM with Call Center
IVR (Interactive Voice Response)
Real Time Reporting

Five9 Virtual Call Center: 15 Features

ACD (Automatic Call Distribution)
ANI (Automatic Number Identification)
Auto Dialer
Blended Call Center
Call Conferencing
Call Queue Management
Call Recording
CRM with Call Center
CTI (Computer Telephony Integration)
DTMF (Dial Tone Multi-Frequency)
Inbound Call Center
IVR (Interactive Voice Response)
Outbound Call Center
Real Time Reporting
Virtual Call Center Support
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
nextiva ...
ITQlick rating
4.5/5
Score
99/100
Pricing
3.6/10
License pricing
$11.95 per user/month
Functionality
20
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Five9
ITQlick rating
4.2/5
Score
88/100
Pricing
6/10
License pricing
$149 per month
Functionality
29
Review
8x8 Cont...
ITQlick rating
3.9/5
Score
93/100
Pricing
2.2/10
License pricing
$15 per user/month
Functionality
43
CenterWa...
ITQlick rating
4.6/5
Score
91/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
9
zendesk
ITQlick rating
4.3/5
Score
90/100
Pricing
2/10
License pricing
$49 per user/month
Functionality
25

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.