Shlomi Lavi /
Dec 26, 2022
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Bottom Line: Which is Better - nextiva app or inConcert Allegro?
inConcert Allegro is more expensive to implement (TCO) than nextiva app, and nextiva app is rated higher (99/100) than inConcert Allegro (81/100). nextiva app offers users more features (16) than inConcert Allegro (0). There is a clear winner in this case and it is nextiva app!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Nextiva Vs. inConcert
Nextiva : People are our most valuable asset and the key to our success. We seek people that lead by hard work, commitment, integrity, ambition, and who are driven to be the best.
Continuously strive to be the best. Be humble, because there is always someone better than us. Learn from others who have done it before us.
inConcert: inConcert develops technology that incorporates profound contact center business and operation knowledge gathered during more than 15 years of successful implementations. We also provide consulting and professional services adhering to the best practices in the industry. This allows us to deliver highly customized solutions, hosted either in your o...
Who is more expensive? nextiva app or inConcert Allegro?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for nextiva app and inConcert Allegro.
nextiva app price starts at $11.95 per user/month , On a scale between 1 to 10 Nextiva Hosted Call Center is rated 2, which is much lower than the average cost of Call Center software. inConcert Allegro accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Nextiva Hosted Call Center is rated 2, which is much lower than the average cost of Call Center software.
Bottom line: nextiva app cost is around the same cost of inConcert Allegro.
Which software includes more/better features?
We've compared nextiva app Vs. inConcert Allegro based on some of the most important and required Call Center features.
nextiva app: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Call Center Management, Campaign Dashboard, Customer Database, Customer Service, Customer Support Tracking, Dashboards, Email Marketing, Knowledge Base.
inConcert Allegro: We are still working to collect the list of features for inConcert Allegro.
Target customer size
Nextiva is ideal for little firms and also large call facilities. and inConcert Allegro's target customer size include: Medium and large size businesses.