Shlomi Lavi /
Dec 26, 2022
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Bottom Line: Which is Better - nextiva app or LiveVox Predictive Dialer?
LiveVox Predictive Dialer is more expensive to implement (TCO) than nextiva app, and nextiva app is rated higher (99/100) than LiveVox Predictive Dialer (87/100). nextiva app offers users more features (16) than LiveVox Predictive Dialer (3). There is a clear winner in this case and it is nextiva app!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Nextiva Vs. LiveVox
Nextiva : People are our most valuable asset and the key to our success. We seek people that lead by hard work, commitment, integrity, ambition, and who are driven to be the best.
Continuously strive to be the best. Be humble, because there is always someone better than us. Learn from others who have done it before us.
LiveVox : LiveVox is the leading provider of cloud contact center solutions. LiveVox offers an integrated hosted predictive dialer, ACD, IVR, call recording and business analytics suite. The patented, fully burstable LiveVox platform utilizes carrier IP/MPLS networks and delivers multi-site deployment, routing and controls. LiveVox is headquartered in San Fr...
Who is more expensive? nextiva app or LiveVox Predictive Dialer?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for nextiva app and LiveVox Predictive Dialer.
nextiva app price starts at $11.95 per user/month , On a scale between 1 to 10 Nextiva Hosted Call Center is rated 2, which is much lower than the average cost of Call Center software. LiveVox Predictive Dialer price starts at $2,500 per month , When comparing LiveVox Predictive Dialer to its competitors, the software is rated 6 - similar to the average Call Center software cost.
Bottom line: LiveVox Predictive Dialer is more expensive than nextiva app.
Which software includes more/better features?
We've compared nextiva app Vs. LiveVox Predictive Dialer based on some of the most important and required Call Center features.
nextiva app: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Call Center Management, Campaign Dashboard, Customer Database, Customer Service, Customer Support Tracking, Dashboards, Email Marketing, Knowledge Base.
LiveVox Predictive Dialer: Data Import/Export, Basic Reports, Online Customer Support.
Target customer size
Nextiva is ideal for little firms and also large call facilities. and LiveVox Predictive Dialer's target customer size include: Small, medium and large size businesses.