Shlomi Lavi /
Dec 26, 2022
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Bottom Line: Which is Better - nextiva app or Metaphor IVR+?
nextiva app is more expensive to implement (TCO) than Metaphor IVR+, and nextiva app is rated higher (99/100) than Metaphor IVR+ (84/100). nextiva app offers users more features (16) than Metaphor IVR+ (5).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Nextiva Vs. USAN INC
Nextiva : People are our most valuable asset and the key to our success. We seek people that lead by hard work, commitment, integrity, ambition, and who are driven to be the best.
Continuously strive to be the best. Be humble, because there is always someone better than us. Learn from others who have done it before us.
USAN INC: USAN helps companies profitably engage customers and deliver amazing cross-channel experiences with the industry’s best cloud, premise and hybrid multi-channel customer engagement solution. From traditional telephone interactions to the web, social media and everything between, USAN’s portfolio of call center products gives users infinite flexibili...
Who is more expensive? nextiva app or Metaphor IVR+?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for nextiva app and Metaphor IVR+.
nextiva app price starts at $11.95 per user/month , On a scale between 1 to 10 Nextiva Hosted Call Center is rated 2, which is much lower than the average cost of Call Center software. Metaphor IVR+ accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Nextiva Hosted Call Center is rated 2, which is much lower than the average cost of Call Center software.
Bottom line: nextiva app cost is around the same cost of Metaphor IVR+.
Which software includes more/better features?
We've compared nextiva app Vs. Metaphor IVR+ based on some of the most important and required Call Center features.
nextiva app: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Call Center Management, Campaign Dashboard, Customer Database, Customer Service, Customer Support Tracking, Dashboards, Email Marketing, Knowledge Base.
Metaphor IVR+: Basic Reports, Data Import/Export, Online Customer Support, Call Recording, Call Center.
Target customer size
Nextiva is ideal for little firms and also large call facilities. and Metaphor IVR+'s target customer size include: Medium and large size businesses.