Compare nextiva app and Parakeet - Dec 2022

Shlomi Lavi

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Bottom Line: Which is Better - nextiva app or Parakeet?

nextiva app is more expensive to implement (TCO) than Parakeet, and nextiva app is rated higher (99/100) than Parakeet (84/100). nextiva app offers users more features (16) than Parakeet (5).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Nextiva Vs. Parakeet Communications

Nextiva : People are our most valuable asset and the key to our success. We seek people that lead by hard work, commitment, integrity, ambition, and who are driven to be the best. Continuously strive to be the best. Be humble, because there is always someone better than us. Learn from others who have done it before us.

Parakeet Communications: Get started with a phone system designed from the ground up for modern teams, running across all of your existing devices, and seamlessly integrated with your favorite apps.

Who is more expensive? nextiva app or Parakeet?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for nextiva app and Parakeet.

nextiva app price starts at $11.95 per user/month , On a scale between 1 to 10 Nextiva Hosted Call Center is rated 2, which is much lower than the average cost of Call Center software. Parakeet price starts at $15 per user/month , When comparing Parakeet to its competitors, the software is rated 2 - much lower than the average Call Center software cost.

Bottom line: nextiva app cost is around the same cost of Parakeet.

Which software includes more/better features?

We've compared nextiva app Vs. Parakeet based on some of the most important and required Call Center features.

nextiva app: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Call Center Management, Campaign Dashboard, Customer Database, Customer Service, Customer Support Tracking, Dashboards, Email Marketing, Knowledge Base.

Parakeet: ACD (Automatic Call Distribution), Blended Call Center, Inbound Call Center, Outbound Call Center, Call Center.

Target customer size

Nextiva is ideal for little firms and also large call facilities. and Parakeet's target customer size include: Small, medium and large size businesses.