Shlomi Lavi /
Dec 26, 2022
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Bottom Line: Which is Better - nextiva app or QueueMetrics?
nextiva app is more expensive to implement (TCO) than QueueMetrics, and nextiva app is rated higher (99/100) than QueueMetrics (85/100). nextiva app offers users more features (16) than QueueMetrics (5).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Nextiva Vs. Loway
Nextiva : People are our most valuable asset and the key to our success. We seek people that lead by hard work, commitment, integrity, ambition, and who are driven to be the best.
Continuously strive to be the best. Be humble, because there is always someone better than us. Learn from others who have done it before us.
Loway: Since 2004 we are leading the way in the development of advanced
software solutions for the Asterisk PBX, setting up modern
standards for call center performance measurement.
Who is more expensive? nextiva app or QueueMetrics?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for nextiva app and QueueMetrics.
nextiva app price starts at $11.95 per user/month , On a scale between 1 to 10 Nextiva Hosted Call Center is rated 2, which is much lower than the average cost of Call Center software. QueueMetrics price starts at $500 per year , When comparing QueueMetrics to its competitors, the software is rated 2 - much lower than the average Call Center software cost.
Bottom line: nextiva app cost is around the same cost of QueueMetrics.
Which software includes more/better features?
We've compared nextiva app Vs. QueueMetrics based on some of the most important and required Call Center features.
nextiva app: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Call Center Management, Campaign Dashboard, Customer Database, Customer Service, Customer Support Tracking, Dashboards, Email Marketing, Knowledge Base.
QueueMetrics: Chat, Call Recording, Inbound Call Center, Outbound Call Center, Call Center.
Target customer size
Nextiva is ideal for little firms and also large call facilities. and QueueMetrics's target customer size include: Large business.