nextiva app Vs Telax (Jul 2020)
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Shlomi Lavi / Jul 08, 2020
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Telax
starts at $35 per user/month
Telax Hosted Call Center is a web-based contact center software that can offer users a cost effective and flexible customer service. It can reduce the costs and headaches of implementation, support and manageme...
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nextiva app Specifications
| ITQlick Score: | 99/100 |
|---|---|
| ITQlick Rating: | (4.5/5) |
| Pricing: | 2/10 - low cost |
| Category: | Call Center -> nextiva app |
| Company: | Nextiva |
| Pricing: | starts at $19.95 per user/month |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop, Mobile, Cloud |
| Links: | nextiva app review, nextiva app pricing, nextiva app alternatives |
Telax Specifications
| ITQlick Score: | 89/100 |
|---|---|
| ITQlick Rating: | (4/5) |
| Pricing: | 2/10 - low cost |
| Category: | Call Center -> Telax |
| Company: | Telax Hosted Call Center |
| Pricing: | starts at $35 per user/month |
| Typical customers: | SMBs |
| Platforms: | Desktop, Mobile, Cloud |
| Links: | Telax review, Telax pricing, Telax alternatives |
Compare features
nextiva app: 16 Features
Telax Hosted Call Center: 5 Features
Bottom Line: Which is Better - nextiva app or Telax?
nextiva app is more expensive to implement (TCO - Total Cost of Ownership) than Telax, nextiva app is rated higher (99/100) than Telax (89/100). nextiva app offers more features (16) to their users than Telax (5).
Looking for the right Call Center solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:
How Nextiva compares with Telax Hosted Call Center?
Nextiva : People are our most valuable asset and the key to our success. We seek people that lead by hard work, commitment, integrity, ambition, and who are driven to be the best. Continuously strive to be the best. Be humble, because there is always someone better than us. Learn from others who have done it before us.
Telax Hosted Call Center: Telax Hosted Call Center, provides the capabilities to create a world-class customer care and service desk operation. By leveraging cloud computing, Telax delivers an advanced contact center solution with more functionality than traditional hardware at a fraction of the cost. Telax clients get a customizable, easy-to-use solution that includes r...
Who's more expensive? nextiva app or Telax Hosted Call Center?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for nextiva app and Telax Hosted Call Center.
nextiva app price starts at $19.95 per user/month , on a scale between 1 to 10 Nextiva Hosted Call Center is rated 2, which is much lower than the average cost of Call Center software. Telax Hosted Call Center price starts at $35 per user/month , when comparing Telax Hosted Call Center to their competitors, the software is rated 2 - much lower than the average Call Center software cost.
Bottom line: nextiva app cost is around the same cost of Telax Hosted Call Center.
Which software includes more/better features?
As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared nextiva app Vs. Telax based on some of the most important and required Call Center features. nextiva app: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Call Center Management, Campaign Dashboard, Customer Database, Customer Service, Customer Support Tracking, Dashboards, Email Marketing, Knowledge Base. Telax Hosted Call Center: CRM with Call Center, Inbound Call Center, IVR (Interactive Voice Response), Outbound Call Center, Real Time Reporting.
Target customer size
Nextiva is ideal for small companies and large call centers. Telax Hosted Call Center is best for medium size enterprises that are looking for a way to improve their contact center.
Author
Shlomi Lavi
Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.