Shlomi Lavi /
Dec 26, 2022
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Bottom Line: Which is Better - nextiva app or VoiceGuide IVR?
VoiceGuide IVR is more expensive to implement (TCO) than nextiva app, and nextiva app is rated higher (99/100) than VoiceGuide IVR (76/100). nextiva app offers users more features (16) than VoiceGuide IVR (5). There is a clear winner in this case and it is nextiva app!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Nextiva Vs. Katalina Technologies Pty Ltd.
Nextiva : People are our most valuable asset and the key to our success. We seek people that lead by hard work, commitment, integrity, ambition, and who are driven to be the best.
Continuously strive to be the best. Be humble, because there is always someone better than us. Learn from others who have done it before us.
Katalina Technologies Pty Ltd.: Deploy Inbound & Outbound IVR Systems Quickly
Visual Application Designer
Easy to deploy
Easy to manage.
Who is more expensive? nextiva app or VoiceGuide IVR?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for nextiva app and VoiceGuide IVR.
nextiva app price starts at $11.95 per user/month , On a scale between 1 to 10 Nextiva Hosted Call Center is rated 2, which is much lower than the average cost of Call Center software. VoiceGuide IVR price starts at $99 per license , When comparing VoiceGuide IVR to its competitors, the software is rated 4 - lower than the average Call Center software cost.
Bottom line: VoiceGuide IVR is more expensive than nextiva app.
Which software includes more/better features?
We've compared nextiva app Vs. VoiceGuide IVR based on some of the most important and required Call Center features.
nextiva app: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Call Center Management, Campaign Dashboard, Customer Database, Customer Service, Customer Support Tracking, Dashboards, Email Marketing, Knowledge Base.
VoiceGuide IVR: Call Conferencing, Call Recording, Inbound Call Center, Outbound Call Center, Call Center.
Target customer size
Nextiva is ideal for little firms and also large call facilities. The majority of the customers of VoiceGuide IVR comes from small (typically has 10 to 100 employees) and medium-sized (typically has 100 to 1,000 employees) businesses that enjoy the advantages coming from IT, data and web hosting and information-related services sector, mainly with contact center management.