starts at $100 per user/month
Nice inContact is an online contact center software that helps clear centers build a lasting customer relationship by detecting and increasing calls in peak periods and reducing call abandon rates.
Compare PricingCompare NICE inContact and nextiva app - Dec 2022
Compare Pricing
Shlomi Lavi / Dec 26, 2022We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Bottom Line: Which is Better - NICE inContact or nextiva app?
nextiva app is more expensive to implement (TCO) than NICE inContact, and nextiva app is rated higher (99/100) than NICE inContact (81/100). nextiva app offers users more features (16) than NICE inContact (5).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
NICE inContact Vs. Nextiva
NICE inContact: We make it easy for contact centers to transform one on one experiences.
Nextiva : People are our most valuable asset and the key to our success. We seek people that lead by hard work, commitment, integrity, ambition, and who are driven to be the best. Continuously strive to be the best. Be humble, because there is always someone better than us. Learn from others who have done it before us.
Who is more expensive? NICE inContact or Nextiva Hosted Call Center?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for NICE inContact and Nextiva Hosted Call Center.
NICE inContact price starts at $100 per user/month , On a scale between 1 to 10 NICE inContact Cloud Contact Center is rated 2, which is much lower than the average cost of Call Center software. Nextiva Hosted Call Center price starts at $11.95 per user/month , When comparing Nextiva Hosted Call Center to its competitors, the software is rated 2 - much lower than the average Call Center software cost.
Bottom line: NICE inContact cost is around the same cost of Nextiva Hosted Call Center.
Which software includes more/better features?
We've compared NICE inContact Vs. nextiva app based on some of the most important and required Call Center features.
NICE inContact: Chat, Blended Call Center, Inbound Call Center, Outbound Call Center, VoIP.
Nextiva Hosted Call Center: Call Center Management, Campaign Dashboard, Customer Database, Customer Service, Customer Support Tracking.
Target customer size
NICE inContact's typical customers include: Small, medium and large size businesses, Nextiva is ideal for little firms and also large call facilities.
nextiva app
ITQlick rating
(4.5/5)
starts at $11.95 per user/month
Nextiva is a cloud-based business phone system offered to companies. It can be integrated with various CRM applications. It offers two different packages for differently sized organizations. Using its powerful ...
Compare PricingCompare specifications
NICE inContact Specifications
| ITQlick Score: | 81/100 |
|---|---|
| ITQlick Rating: |
|
| Pricing: | 2/10 - low cost |
| Category: | Call Center -> NICE inContact review |
| Company: | NICE inContact |
| Pricing: | starts at $100 per user/month |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop, Mobile, Cloud |
| Links: | NICE inContact review, NICE inContact pricing, NICE inContact alternatives |
nextiva app Specifications
| ITQlick Score: | 99/100 |
|---|---|
| ITQlick Rating: |
|
| Pricing: | 2/10 - low cost |
| Category: | Call Center -> nextiva app review |
| Company: | Nextiva |
| Pricing: | starts at $11.95 per user/month |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop, Mobile, Cloud |
| Links: | nextiva app review, nextiva app pricing, nextiva app alternatives |
Compare features
NICE inContact: 5 Features
Chat
Blended Call Center
Inbound Call Center
Outbound Call Center
VoIP
Nextiva Hosted Call Center: 16 Features
Call Center Management
Campaign Dashboard
Customer Database
Customer Service
Customer Support Tracking
Dashboards
Email Marketing
Knowledge Base
Remote Access
ACD (Automatic Call Distribution)
Call Conferencing
Call Queue Management
Call Recording
CRM with Call Center
IVR (Interactive Voice Response)
Real Time Reporting
ITQlick rating
ITQlick score
Pricing score
License pricing
Functionality score
Software review
Compare
NICE inC...
ITQlick rating
4.1/5
Score
81/100
Pricing
2/10
License pricing
$100 per user/month
Functionality
17
Review
Compare
nextiva ...
ITQlick rating
4.5/5
Score
99/100
Pricing
3.6/10
License pricing
$11.95 per user/month
Functionality
20
Review
Compare
8x8 Cont...
ITQlick rating
3.9/5
Score
93/100
Pricing
2.2/10
License pricing
$15 per user/month
Functionality
43
Review
Compare
CenterWa...
ITQlick rating
4.6/5
Score
91/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
9
Review
Compare
zendesk
ITQlick rating
4.3/5
Score
90/100
Pricing
2/10
License pricing
$49 per user/month
Functionality
25
Review
Compare
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.