Compare NICE and 8x8 Contact Center - Mar 2022
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Bottom Line: Which is Better - NICE or 8x8 Contact Center?
NICE is more expensive to implement (TCO) than 8x8 Contact Center, and 8x8 Contact Center is rated higher (93/100) than NICE (77/100). 8x8 Contact Center offers users more features (14) than NICE (0). There is a clear winner in this case and it is 8x8 Contact Center!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
NICE inContact Vs. 8x8, INC
NICE inContact: We make it easy for contact centers to transform one on one experiences.
8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...
Who is more expensive? NICE InContact CXone or 8x8 Contact Center?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for NICE InContact CXone and 8x8 Contact Center.
NICE InContact CXone price starts at $100 per month , On a scale between 1 to 10 NICE InContact CXone is rated 6, which is similar to the average cost of Call Center software. 8x8 Contact Center price starts at $15 per user/month , When comparing 8x8 Contact Center to its competitors, the software is rated 2 - much lower than the average Call Center software cost.
Bottom line: NICE InContact CXone is more expensive than 8x8 Contact Center.
Which software includes more/better features?
We've compared NICE Vs. 8x8 Contact Center based on some of the most important and required Call Center features.
NICE InContact CXone: We are still working to collect the list of features for NICE InContact CXone.
8x8 Contact Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording.
Target customer size
NICE InContact CXone's typical customers include: Small, medium and large size businesses, 8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses.
8x8 Contact Center
starts at $15 per user/month
8x8 Virtual Contact Center is a cloud-based call center solution that delivers greater productivity and flexible call center management. It works with 8x8 Virtual Office VoIP phone service to give users an easy...
Compare PricingCompare specifications
NICE InContact CXone Specifications
ITQlick Score: | 77/100 |
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ITQlick Rating: |
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Pricing: | 6/10 - average cost |
Category: | Call Center -> NICE InContact CXone review |
Company: | NICE inContact |
Pricing: | starts at $100 per month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Cloud |
Links: | NICE InContact CXone review, NICE InContact CXone pricing, NICE InContact CXone alternatives |
8x8 Contact Center Specifications
ITQlick Score: | 93/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Call Center -> 8x8 Contact Center review |
Company: | 8x8, INC |
Pricing: | starts at $15 per user/month |
Typical customers: | SMBs |
Platforms: | Desktop, Mobile, Cloud |
Links: | 8x8 Contact Center review, 8x8 Contact Center pricing, 8x8 Contact Center alternatives |
Compare features
NICE InContact CXone: 0 Features
8x8 Contact Center: 14 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.