Compare Nimble and CXM Recording - Feb 2023

Shlomi LaviShlomi Lavi / Feb 19, 2023

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Bottom Line: Which is Better - Nimble or CXM Recording?

CXM Recording is more expensive to implement (TCO) than Nimble, and Nimble is rated higher (97/100) than CXM Recording (80/100). CXM Recording offers users more features (11) than Nimble (7).

Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

nimble Vs. CXM

nimble: The Nimble Way to Grow Your Business. Easily connect all of your contacts, calendars, communications and social conversations. Listen to and engage any individual in order to attract and retain the right customers. Easily connect all of your contacts, calendars, communications and social conversations. Listen to and engage any individual in order...

CXM: Contact Center Recording has never been easier. With CXM, contact center managers can record, live monitor, grade, coach, report and analyize directly from a single, easy to use, web-based web interface. The CXM Recording and Quality Monitoring Solution incorporates one click navigation so end users can quickly access the most commonly used and ...

Who is more expensive? Nimble or CXM Recording and Quality Monitoring?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Nimble and CXM Recording and Quality Monitoring.

Nimble price starts at $19 per user/month , On a scale between 1 to 10 Nimble is rated 2, which is much lower than the average cost of CRM software. CXM Recording and Quality Monitoring price starts at $9,600 per year , When comparing CXM Recording and Quality Monitoring to its competitors, the software is rated 2 - much lower than the average CRM software cost.

Bottom line: Nimble cost is around the same cost of CXM Recording and Quality Monitoring.

Which software includes more/better features?

We've compared Nimble Vs. CXM Recording based on some of the most important and required CRM features.

Nimble: Customer Service, Marketing Automation, Sales Automation, Collaboration Center , Facebook Integration, Global Content Library, Twitter Integration.

CXM Recording and Quality Monitoring: Contact Management, Contract Management, Customer Database, Customer Service, Customer Support Tracking.

Target customer size

Customers of the software application include small and medium companies without any constraint on industrial association. Creedenz CXM is best suited for small business and medium business in the healthcare sector.



Nimble

ITQlick rating
(2.8/5)

starts at $19 per user/month

Nimble CRM is a web based customer relationship management solution for small and medium businesses. Its capabilities include contact management, lead management, sales forecasting, and others. The software was...

Categories: Accounting & Finance, Billing & Invoicing, CRM, Banking CRM.

CXM Recording

ITQlick rating
(3.7/5)

starts at $9,600 per year

CXM Recording and Quality Monitoring is a growing cloud-based Call Center software, it is designed to support small, medium and large size call centers. CXM Recording and Quality Monitoring received a rating of...

Categories: Document Management, CRM, Channel Management, Customer Service, Customer Success.

Compare specifications

Compare features

Nimble: 7 Features

Customer Service
Marketing Automation
Sales Automation
Collaboration Center
Facebook Integration
Global Content Library
Twitter Integration

CXM Recording and Quality Monitoring: 11 Features

Contact Management
Contract Management
Customer Database
Customer Service
Customer Support Tracking
Dashboards
Email Marketing
Lead Management
Remote Access
Social Media
Workflow Rules & Management
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Nimble
ITQlick rating
2.8/5
Score
97/100
Pricing
2/10
License pricing
$19 per user/month
Functionality
31
Review
Compare
CXM Reco...
ITQlick rating
3.7/5
Score
80/100
Pricing
3.4/10
License pricing
$9,600 per year
Functionality
26
Pipedrive
ITQlick rating
4.6/5
Score
99/100
Pricing
2/10
License pricing
$9.90 per user/month
Functionality
19
Salesfor...
ITQlick rating
4.4/5
Score
98/100
Pricing
3/10
License pricing
$25 per user/month
Functionality
28
Zoho CRM
ITQlick rating
4.2/5
Score
98/100
Pricing
2/10
License pricing
$14 per user/month
Functionality
36

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.