Shlomi Lavi /
Sep 28, 2023
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Bottom Line: Which is Better - Nimble or Zendesk?
Zendesk is more expensive to implement (TCO) than Nimble, and Nimble is rated higher (97/100) than Zendesk (92/100). Zendesk offers users more features (23) than Nimble (7).
Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
nimble Vs. Zendesk
nimble: The Nimble Way to Grow Your Business. Easily connect all of your contacts, calendars, communications and social conversations. Listen to and engage any individual in order to attract and retain the right customers.
Easily connect all of your contacts, calendars, communications and social conversations. Listen to and engage any individual in order...
Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.
Who is more expensive? Nimble or Zendesk?
The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Nimble and Zendesk.
Nimble price starts at $19 per user/month , On a scale between 1 to 10 Nimble is rated 2, which is much lower than the average cost of CRM software. Zendesk price starts at $49 per agent/month , When comparing Zendesk to its competitors, the software is rated 2 - much lower than the average CRM software cost.
Bottom line: Nimble cost is around the same cost of Zendesk.
Which software includes more/better features?
We've compared Nimble Vs. Zendesk based on some of the most important and required CRM features.
Nimble: Customer Service, Marketing Automation, Sales Automation, Collaboration Center , Facebook Integration, Global Content Library, Twitter Integration.
Zendesk: Customer Survey, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Rules/Workflows.
Target customer size
Customers of the software application include small and medium companies without any constraint on industrial association. Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process.