Compare Noda Contact Center and VanillaSoft - Sep 2022

Shlomi Lavi

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Bottom Line: Which is Better - Noda Contact Center or VanillaSoft?

VanillaSoft is more expensive to implement (TCO) than Noda Contact Center, and Noda Contact Center is rated higher (84/100) than VanillaSoft (80/100). Noda Contact Center offers users more features (6) than VanillaSoft (3). There is a clear winner in this case and it is Noda Contact Center!

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Noda Interaction Platforms Vs. VanillaSoft

Noda Interaction Platforms: Noda is a developer of software solutions for BPO and Captive call centers. Ever since 2001, the company has offered its specialized product designed for mid-level and major call centers.

VanillaSoft: Whether you're a small business or a large enterprise, your inside sales group is an integral part of your revenue stream. If you are a call center, then productivity and quality are essential features of success. VanillaSoft's hosted, Web-based applications offer an affordable and easy-to-use solution for making the most of your outbound callin...

Who is more expensive? Noda Contact Center or VanillaSoft?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Noda Contact Center and VanillaSoft.

Noda Contact Center price Has a free version , On a scale between 1 to 10 Noda Contact Center is rated 2, which is much lower than the average cost of Call Center software. VanillaSoft price starts at $80 per month , When comparing VanillaSoft to its competitors, the software is rated 4 - lower than the average Call Center software cost.

Bottom line: VanillaSoft is more expensive than Noda Contact Center.

Which software includes more/better features?

We've compared Noda Contact Center Vs. VanillaSoft based on some of the most important and required Call Center features.

Noda Contact Center: Chat, Blended Call Center, Inbound Call Center, IVR (Interactive Voice Response), Outbound Call Center, Call Center.

VanillaSoft: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

Noda Contact Center's typical customers include: Medium and large size businesses, VanillaSoft is suitable for a wide range of industries including insurance, banking and finance, education, manufacturing, mortgage, telemarketing, media and communications and nonprofit.