Compare Nuance IVR and CARES™ - Jul 2022

Shlomi Lavi

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Bottom Line: Which is Better - Nuance IVR or CARES™?

CARES™ is more expensive to implement (TCO) than Nuance IVR, and Nuance IVR is rated higher (92/100) than CARES™ (82/100). Nuance IVR offers users more features (3) than CARES™ (0). There is a clear winner in this case and it is Nuance IVR!

Looking for the right IVR solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Nuance Vs. Centurion, Inc.

Nuance: At Nuance, we’re the people who make voice work. We design and deliver intuitive technologies that help people live and work more intelligently. We provide the tools to inform, to connect, and to empower people to be more productive and creative. We give people more than just control over their communications. We give them command of their lives. ...

Centurion, Inc.: Since 1981, Centurion has prospered because of our reputation for "Doing what we said we would do". Centurion, Inc. is a privately held corporation providing in-house solutions to help companies better serve their clients. These tools help your employees build strong relationships with your clients thus improving the customer experience. These t...

Who is more expensive? Nuance IVR or CARES™?

The real total cost of ownership (TCO) of IVR software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Nuance IVR and CARES™.

Nuance IVR accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Nuance IVR is rated 6, which is similar to the average cost of IVR software. CARES™ price starts at $2499.95 per license , When comparing CARES™ to its competitors, the software is rated 8 - higher than the average IVR software cost.

Bottom line: CARES™ is more expensive than Nuance IVR.

Which software includes more/better features?

We've compared Nuance IVR Vs. CARES™ based on some of the most important and required IVR features.

Nuance IVR: Data Import/Export, Basic Reports, Online Customer Support.

CARES™: We are still working to collect the list of features for CARES™.

Target customer size

The software has mainly been designed for small and medium businesses with no restriction of industrial background. and CARES™'s target customer size include: Small, medium and large size businesses.