Compare Nuance IVR and GoldMine Voice - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - Nuance IVR or GoldMine Voice?

GoldMine Voice is more expensive to implement (TCO) than Nuance IVR, and Nuance IVR is rated higher (92/100) than GoldMine Voice (78/100). GoldMine Voice offers users more features (5) than Nuance IVR (3).

Looking for the right IVR solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Nuance Vs. GoldMine

Nuance: At Nuance, we’re the people who make voice work. We design and deliver intuitive technologies that help people live and work more intelligently. We provide the tools to inform, to connect, and to empower people to be more productive and creative. We give people more than just control over their communications. We give them command of their lives. ...

GoldMine: Headquartered in Milpitas, CA., USA, GoldMine is a division of FrontRange Solutions. GoldMine is a leading provider of mobile relationship management solutions for small businesses worldwide. Over 1 million users have selected GoldMine to help them manage over 1 billion relationships. GoldMine has been selected by businesses in more than 80 vertica...

Who is more expensive? Nuance IVR or GoldMine Voice?

The real total cost of ownership (TCO) of IVR software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Nuance IVR and GoldMine Voice.

Nuance IVR accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Nuance IVR is rated 6, which is similar to the average cost of IVR software. GoldMine Voice price starts at $65 per user/month , When comparing GoldMine Voice to its competitors, the software is rated 6 - similar to the average IVR software cost.

Bottom line: Nuance IVR cost is around the same cost of GoldMine Voice.

Which software includes more/better features?

We've compared Nuance IVR Vs. GoldMine Voice based on some of the most important and required IVR features.

Nuance IVR: Data Import/Export, Basic Reports, Online Customer Support.

GoldMine Voice: Auto Dialer, CRM with Call Center, CTI (Computer Telephony Integration), Speed-Dial, Voice & Data Integration.

Target customer size

The software has mainly been designed for small and medium businesses with no restriction of industrial background. GoldMine Voice designs solutions for your sales and support teams to leverage the customer calling experience into a revenue generating stream for the company.