Nuance IVR Vs GoToMeeting (Sep 2020)

Shlomi LaviShlomi Lavi / Sep 07, 2020

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Bottom Line: Which is Better - Nuance IVR or GoToMeeting?

Nuance IVR is more expensive to implement (TCO) than GoToMeeting, GoToMeeting is rated higher (97/100) than Nuance IVR (92/100). GoToMeeting offers more features (5) to their users than Nuance IVR (3). There is a clear winner in this case and it is GoToMeeting!

Looking for the right IVR solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:

How Nuance compares with Citrix Systems, Inc.?

Nuance: At Nuance, we’re the people who make voice work. We design and deliver intuitive technologies that help people live and work more intelligently. We provide the tools to inform, to connect, and to empower people to be more productive and creative. We give people more than just control over their communications. We give them command of their lives. ...

Citrix Systems, Inc.: Citrix transforms how businesses and IT work and people collaborate in the cloud era. With market-leading cloud, collaboration, networking and virtualization technologies, Citrix powers mobile workstyles and cloud services, making complex enterprise IT simpler and more accessible for 260,000 organizations. Citrix products touch 75 percent of Int...

Who's more expensive? Nuance IVR or GoToMeeting?

The real total cost of ownership (TCO) of IVR software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for Nuance IVR and GoToMeeting.

Nuance IVR price Starting from $49 per month , on a scale between 1 to 10 Nuance IVR is rated 6, which is similar to the average cost of IVR software. GoToMeeting price starts at $12 per organizer/month , when comparing GoToMeeting to their competitors, the software is rated 4 - lower than the average IVR software cost.

Bottom line: Nuance IVR is more expensive than GoToMeeting.

Which software includes more/better features?

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared Nuance IVR Vs. GoToMeeting based on some of the most important and required IVR features. Nuance IVR: Data Import/Export, Basic Reports, Online Customer Support. GoToMeeting: Chat, Mobile Access, Collaboration, Project Management, Scheduling.

Target customer size

The software has mainly been designed for small and medium businesses with no restriction of industrial background. GoToMeeting is perfect companies of all sizes.

Nuance IVR

ITQlick rating
(3.1/5)

Starting from $49 per month

Nuance Interactive Voice Response (IVR) is cloud-based and on-premise customer engagement solution that is designed to help the user handle inbound telephone queries via enhanced human-like interactions.

Categories: IVR.

GoToMeeting

ITQlick rating
(4.5/5)

starts at $12 per organizer/month

GoToMeeting is a video conferencing and collaboration software for all business types and sizes. With GoToMeeting, companies can conduct meeting online with up to 100 employees.

Categories: Conference Calling, Video Conferencing, Project Collaboration, Leave Management, Kitting / Bill of Materials.

Compare specifications

Compare features

Nuance IVR: 3 Features

Data Import/Export
Basic Reports
Online Customer Support

GoToMeeting: 5 Features

Chat
Mobile Access
Collaboration
Project Management
Scheduling
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Nuance
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
92/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Functionality
4
Review
Compare
GoToMeeting
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
97/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4/10
License pricing license pricing (if provided by the software vendor)
$12 per organizer/month
Functionality
14
Metaphor
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
84/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Functionality
13
VoiceGuide
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
76/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4/10
License pricing license pricing (if provided by the software vendor)
$99 per license
Functionality
12
Voxco
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
76/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Functionality
13
Review
Author
Shlomi Lavi - admin

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.