Compare Nuance IVR and Grasshopper - Apr 2022

Shlomi Lavi

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Bottom Line: Which is Better - Nuance IVR or Grasshopper?

Nuance IVR is more expensive to implement (TCO) than Grasshopper, and Nuance IVR is rated higher (92/100) than Grasshopper (85/100). Both tools offer the same amount of features.

Looking for the right IVR solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Nuance Vs. Grasshopper Inc.

Nuance: At Nuance, we’re the people who make voice work. We design and deliver intuitive technologies that help people live and work more intelligently. We provide the tools to inform, to connect, and to empower people to be more productive and creative. We give people more than just control over their communications. We give them command of their lives. ...

Grasshopper Inc.: Founded by two entrepreneurs, Grasshopper has been making it easier to start and grow a small business since 2003. Back then, we started as just two guys with a dream and to date have served over 100,000 entrepreneurs (and we're still growing). The Grasshopper virtual phone system helps entrepreneurs sound more professional and stay connected fr...

Who is more expensive? Nuance IVR or Grasshopper?

The real total cost of ownership (TCO) of IVR software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Nuance IVR and Grasshopper.

Nuance IVR accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Nuance IVR is rated 6, which is similar to the average cost of IVR software. Grasshopper price starts at $26 per month , When comparing Grasshopper to its competitors, the software is rated 4 - lower than the average IVR software cost.

Bottom line: Nuance IVR is more expensive than Grasshopper.

Which software includes more/better features?

We've compared Nuance IVR Vs. Grasshopper based on some of the most important and required IVR features.

Nuance IVR: Data Import/Export, Basic Reports, Online Customer Support.

Grasshopper: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

The software has mainly been designed for small and medium businesses with no restriction of industrial background. Mainly the software has been deployed in small and medium businesses, although it can also be used for large businesses in some cases.