Compare Nuance IVR and HERO Hospitality PBX - Apr 2022

Shlomi Lavi

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Bottom Line: Which is Better - Nuance IVR or HERO Hospitality PBX?

Nuance IVR is more expensive to implement (TCO) than HERO Hospitality PBX, and Nuance IVR is rated higher (92/100) than HERO Hospitality PBX (89/100). Nuance IVR offers users more features (3) than HERO Hospitality PBX (0).

Looking for the right IVR solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Nuance Vs. Dialexia

Nuance: At Nuance, we’re the people who make voice work. We design and deliver intuitive technologies that help people live and work more intelligently. We provide the tools to inform, to connect, and to empower people to be more productive and creative. We give people more than just control over their communications. We give them command of their lives. ...

Dialexia: Dialexia is an award-winning global telecommunications software & services company specialized in the development of innovative PBX software & VoIP business solutions for corporations, small businesses, service providers & telephony resellers alike. The company also provides custom-built PBX applications to meet the needs of clients in specific sec...

Who is more expensive? Nuance IVR or HERO Hospitality PBX?

The real total cost of ownership (TCO) of IVR software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Nuance IVR and HERO Hospitality PBX.

Nuance IVR accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Nuance IVR is rated 6, which is similar to the average cost of IVR software. HERO Hospitality PBX accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Nuance IVR is rated 6, which is similar to the average cost of IVR software.

Bottom line: Nuance IVR is more expensive than HERO Hospitality PBX.

Which software includes more/better features?

We've compared Nuance IVR Vs. HERO Hospitality PBX based on some of the most important and required IVR features.

Nuance IVR: Data Import/Export, Basic Reports, Online Customer Support.

HERO Hospitality PBX: We are still working to collect the list of features for HERO Hospitality PBX.

Target customer size

The software has mainly been designed for small and medium businesses with no restriction of industrial background. and HERO Hospitality PBX's target customer size include: SMBs.