Compare Nuance IVR and Mailgun - May 2022

Shlomi Lavi

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Bottom Line: Which is Better - Nuance IVR or Mailgun?

Nuance IVR is more expensive to implement (TCO) than Mailgun, and Nuance IVR is rated higher (92/100) than Mailgun (84/100). Nuance IVR offers users more features (3) than Mailgun (0).

Looking for the right IVR solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Nuance Vs. Mailgun Technologies, Inc.

Nuance: At Nuance, we’re the people who make voice work. We design and deliver intuitive technologies that help people live and work more intelligently. We provide the tools to inform, to connect, and to empower people to be more productive and creative. We give people more than just control over their communications. We give them command of their lives. ...

Mailgun Technologies, Inc.: Powerful APIs that enable you to send, receive and track email effortlessly.Easy SMTP integration and a simple, RESTful API abstracts away the messy details of sending transactional or bulk email. Scale quickly, whether you need to send 10 or 10 million emails.

Who is more expensive? Nuance IVR or Mailgun?

The real total cost of ownership (TCO) of IVR software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Nuance IVR and Mailgun.

Nuance IVR accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Nuance IVR is rated 6, which is similar to the average cost of IVR software. Mailgun price starts at $35 per month , When comparing Mailgun to its competitors, the software is rated 4 - lower than the average IVR software cost.

Bottom line: Nuance IVR is more expensive than Mailgun.

Which software includes more/better features?

We've compared Nuance IVR Vs. Mailgun based on some of the most important and required IVR features.

Nuance IVR: Data Import/Export, Basic Reports, Online Customer Support.

Mailgun: We are still working to collect the list of features for Mailgun.

Target customer size

The software has mainly been designed for small and medium businesses with no restriction of industrial background. The typical users of Mailgun belongs to the small (with about 10 to 100 employees) and/or medium-sized (with about 100 to 1,000 employees) businesses and large enterprises that fully utilizes the benefits offered from the IT, web and data hosting and other related information services sector, main with the business communication and Voice over IP/VoIP.