Compare Nuance IVR and Metaphor IVR+ - May 2022

Shlomi Lavi

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Bottom Line: Which is Better - Nuance IVR or Metaphor IVR+?

Nuance IVR is more expensive to implement (TCO) than Metaphor IVR+, and Nuance IVR is rated higher (92/100) than Metaphor IVR+ (84/100). Metaphor IVR+ offers users more features (5) than Nuance IVR (3).

Looking for the right IVR solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Nuance Vs. USAN INC

Nuance: At Nuance, we’re the people who make voice work. We design and deliver intuitive technologies that help people live and work more intelligently. We provide the tools to inform, to connect, and to empower people to be more productive and creative. We give people more than just control over their communications. We give them command of their lives. ...

USAN INC: USAN helps companies profitably engage customers and deliver amazing cross-channel experiences with the industry’s best cloud, premise and hybrid multi-channel customer engagement solution. From traditional telephone interactions to the web, social media and everything between, USAN’s portfolio of call center products gives users infinite flexibili...

Who is more expensive? Nuance IVR or Metaphor IVR+?

The real total cost of ownership (TCO) of IVR software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Nuance IVR and Metaphor IVR+.

Nuance IVR accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Nuance IVR is rated 6, which is similar to the average cost of IVR software. Metaphor IVR+ accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Nuance IVR is rated 6, which is similar to the average cost of IVR software.

Bottom line: Nuance IVR is more expensive than Metaphor IVR+.

Which software includes more/better features?

We've compared Nuance IVR Vs. Metaphor IVR+ based on some of the most important and required IVR features.

Nuance IVR: Data Import/Export, Basic Reports, Online Customer Support.

Metaphor IVR+: Basic Reports, Data Import/Export, Online Customer Support, Call Recording, Call Center.

Target customer size

The software has mainly been designed for small and medium businesses with no restriction of industrial background. and Metaphor IVR+'s target customer size include: Medium and large size businesses.