Compare Nuance IVR and Phone-com - Oct 2022

Shlomi Lavi

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Bottom Line: Which is Better - Nuance IVR or Phone-com?

Nuance IVR is more expensive to implement (TCO) than Phone-com, and Nuance IVR is rated higher (92/100) than Phone-com (80/100). Phone-com offers users more features (5) than Nuance IVR (3).

Looking for the right IVR solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Nuance Vs. Phone.com

Nuance: At Nuance, we’re the people who make voice work. We design and deliver intuitive technologies that help people live and work more intelligently. We provide the tools to inform, to connect, and to empower people to be more productive and creative. We give people more than just control over their communications. We give them command of their lives. ...

Phone.com: Your phone is more than just a way to reach you. It is an access point that manages your calls, texts, emails, social network, business schedule and connections to your world. At Phone.com, we are more than just a phone company. We are a communications platform that gives you the freedom and flexibility to manage those connections - when you want, ...

Who is more expensive? Nuance IVR or Phone-com?

The real total cost of ownership (TCO) of IVR software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Nuance IVR and Phone-com.

Nuance IVR accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Nuance IVR is rated 6, which is similar to the average cost of IVR software. Phone-com price starts at $11.99 per user/month , When comparing Phone-com to its competitors, the software is rated 2 - much lower than the average IVR software cost.

Bottom line: Nuance IVR is more expensive than Phone-com.

Which software includes more/better features?

We've compared Nuance IVR Vs. Phone-com based on some of the most important and required IVR features.

Nuance IVR: Data Import/Export, Basic Reports, Online Customer Support.

Phone-com: Call Conferencing, Call Recording, IVR (Interactive Voice Response), VoIP, IVR.

Target customer size

The software has mainly been designed for small and medium businesses with no restriction of industrial background. Customers of the software include small and medium businesses as well as large organizations.