Compare Nuance IVR and Saba - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - Nuance IVR or Saba?

Nuance IVR is more expensive to implement (TCO) than Saba, and Saba is rated higher (93/100) than Nuance IVR (92/100). Saba offers users more features (6) than Nuance IVR (3). There is a clear winner in this case and it is Saba!

Looking for the right IVR solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Nuance Vs. Saba Centra

Nuance: At Nuance, we’re the people who make voice work. We design and deliver intuitive technologies that help people live and work more intelligently. We provide the tools to inform, to connect, and to empower people to be more productive and creative. We give people more than just control over their communications. We give them command of their lives. ...

Saba Centra: Saba (NASDAQ: SABA) enables organizations to transform the way they work by leveraging social networking capabilities and the ubiquity of mobile to empower an organization's most mission-critical assets - its people. The company provides a set of people-centric enterprise solutions to various businesses and industries worldwide. Saba delivers cloud...

Who is more expensive? Nuance IVR or Saba?

The real total cost of ownership (TCO) of IVR software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Nuance IVR and Saba.

Nuance IVR accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Nuance IVR is rated 6, which is similar to the average cost of IVR software. Saba price starts at $19 per user/month , When comparing Saba to its competitors, the software is rated 2 - much lower than the average IVR software cost.

Bottom line: Nuance IVR is more expensive than Saba.

Which software includes more/better features?

We've compared Nuance IVR Vs. Saba based on some of the most important and required IVR features.

Nuance IVR: Data Import/Export, Basic Reports, Online Customer Support.

Saba: LMS, Recruiting Management, Blended Learning, eLearning, Application Sharing.

Target customer size

The software has mainly been designed for small and medium businesses with no restriction of industrial background. Customers of the software hail from all major industries and form different walks of professional life.