Compare Nuance IVR and VoiceGuide IVR - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - Nuance IVR or VoiceGuide IVR?

Nuance IVR is more expensive to implement (TCO) than VoiceGuide IVR, and Nuance IVR is rated higher (92/100) than VoiceGuide IVR (76/100). VoiceGuide IVR offers users more features (5) than Nuance IVR (3).

Looking for the right IVR solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Nuance Vs. Katalina Technologies Pty Ltd.

Nuance: At Nuance, we’re the people who make voice work. We design and deliver intuitive technologies that help people live and work more intelligently. We provide the tools to inform, to connect, and to empower people to be more productive and creative. We give people more than just control over their communications. We give them command of their lives. ...

Katalina Technologies Pty Ltd.: Deploy Inbound & Outbound IVR Systems Quickly Visual Application Designer Easy to deploy Easy to manage.

Who is more expensive? Nuance IVR or VoiceGuide IVR?

The real total cost of ownership (TCO) of IVR software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Nuance IVR and VoiceGuide IVR.

Nuance IVR accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Nuance IVR is rated 6, which is similar to the average cost of IVR software. VoiceGuide IVR price starts at $99 per license , When comparing VoiceGuide IVR to its competitors, the software is rated 4 - lower than the average IVR software cost.

Bottom line: Nuance IVR is more expensive than VoiceGuide IVR.

Which software includes more/better features?

We've compared Nuance IVR Vs. VoiceGuide IVR based on some of the most important and required IVR features.

Nuance IVR: Data Import/Export, Basic Reports, Online Customer Support.

VoiceGuide IVR: Call Conferencing, Call Recording, Inbound Call Center, Outbound Call Center, Call Center.

Target customer size

The software has mainly been designed for small and medium businesses with no restriction of industrial background. The majority of the customers of VoiceGuide IVR comes from small (typically has 10 to 100 employees) and medium-sized (typically has 100 to 1,000 employees) businesses that enjoy the advantages coming from IT, data and web hosting and information-related services sector, mainly with contact center management.