Nutshell Vs Capsule CRM (Apr 2021)

Shlomi LaviShlomi Lavi / Apr 29, 2021

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. Learn more by reading our advertiser disclosure.

Bottom Line: Which is Better - Nutshell or Capsule CRM?

Capsule CRM is more expensive to implement (TCO) than Nutshell, Nutshell is rated higher (96/100) than Capsule CRM (94/100). Capsule CRM offers more features (3) to their users than Nutshell (0).

Looking for the right CRM solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:

How Nutshell compares with Cloudwork?

Nutshell: We’re building beautiful software that builds happy companies. We believe that smart design makes it possible to create a CRM that people enjoy. We also believe that CRMs need to be open, so we’ve built Nutshell to integrate with services like Google Apps, Zendesk, Olark, Wufoo and MailChimp. And our vision for software doesn’t end with the web....

Cloudwork: CloudWork is an integration as a service platform that allows anyone to build connections between business and social media apps. We take advantage of public APIs to enable tasks automation. As a result businesses are able to automate boring tasks, save time and increase productivity by defining triggers and actions with just a few clicks.

Who's more expensive? Nutshell or Capsule CRM?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for Nutshell and Capsule CRM.

Nutshell price starts at $19 per user/month , on a scale between 1 to 10 Nutshell is rated 2, which is much lower than the average cost of CRM software. Capsule CRM price starts at $18 per user/month , when comparing Capsule CRM to their competitors, the software is rated 2 - much lower than the average CRM software cost.

Bottom line: Nutshell cost is around the same cost of Capsule CRM.

Which software includes more/better features?

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared Nutshell Vs. Capsule CRM based on some of the most important and required CRM features. Nutshell: We are still working to collect the list of features for Nutshell. Capsule CRM: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

Customers of the software include organizations of all sizes and a variety of types. Customers of the software mainly include small and medium businesses from different industrial backgrounds.

Nutshell

ITQlick rating
(4.2/5)

starts at $19 per user/month

Nutshell is a cloud-based customer-relationship management solution that is designed specifically for small-sized businesses as well as medium-sized businesses.

Categories: CRM, Banking CRM, Casino CRM, Complaint Management.

Capsule CRM

ITQlick rating
(4.4/5)

starts at $18 per user/month

Capsule CRM is a customer relationship management solution for small and medium businesses. It features various management, analytics, and reporting services as well as add-ons and integrations. The sof...

Categories: Document Management, Complaint Management, Customer Relationship Management, Customer Loyalty, Help Desk.

Compare specifications

Compare features

Nutshell: 0 Features

We are working to collect the list of features

Capsule CRM: 3 Features

Data Import/Export
Basic Reports
Online Customer Support
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Nutshell
ITQlick rating
4.2/5
Score
96/100
Pricing
2.4/10
License pricing
$19 per user/month
Functionality
17
Compare
Capsule
ITQlick rating
4.4/5
Score
94/100
Pricing
2.4/10
License pricing
$18 per user/month
Functionality
19
Pipedrive
ITQlick rating
4.6/5
Score
99/100
Pricing
2/10
License pricing
$12.50 per user/month
Functionality
19
Salesforce
ITQlick rating
4.4/5
Score
98/100
Pricing
3/10
License pricing
$25 per user/month
Functionality
28
Zoho
ITQlick rating
4.2/5
Score
98/100
Pricing
2/10
License pricing
$12 per user/month
Functionality
36
Review
Author

Shlomi Lavi

Website Linkedin Facebook Twitter

Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.