Compare Olark and BirdEye - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - Olark or BirdEye?

BirdEye is more expensive to implement (TCO) than Olark, and Olark is rated higher (91/100) than BirdEye (89/100). BirdEye offers users more features (7) than Olark (3).

Looking for the right Chat solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Olark Vs. BirdEye

Olark: Olark is: Ben Congleton, Roland Osborne, Matt Pizzimenti, Zach Steindler, Aaron Wilson, Bill Thompson, Brandon Dimcheff, Sunir Shah, Lindsay Elia, Jeff Zellner, Ryan LaBarge, Joe Westhead, Kyle Lambert, Laure Parsons, Fernando Takai, and Nick MacInnis. We build slick software (and climb Redwoods) Formally launched in August of 2009, we receiv...

BirdEye: Monitor reviews, social channels, and surveys in one place. Solve problems before they become problems. Promote authentic reviews across the web to reach more prospective customers and drive more traffic. Dive beneath feedback with Natural Language Processing (NLP) insights to uncover root cause driving customer sentiment, and make improvements whe...

Who is more expensive? Olark or BirdEye?

The real total cost of ownership (TCO) of Chat software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Olark and BirdEye.

Olark price starts at $29 per seat/month , On a scale between 1 to 10 Olark is rated 2, which is much lower than the average cost of Chat software. BirdEye price starts at $3,000 per year , When comparing BirdEye to its competitors, the software is rated 8 - higher than the average Chat software cost.

Bottom line: BirdEye is more expensive than Olark.

Which software includes more/better features?

We've compared Olark Vs. BirdEye based on some of the most important and required Chat features.

Olark: Data Import/Export, Basic Reports, Online Customer Support.

BirdEye: Dashboard, Customer Success, Campaign Management, Social Media, Sentiment Analysis.

Target customer size

Olark is suitable for startup marketers, small companies and companies providing online services. and BirdEye's target customer size include: Small, medium and large size businesses.