Compare Olark and Customer Service - Jul 2022

Shlomi Lavi

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Bottom Line: Which is Better - Olark or Customer Service?

Customer Service is more expensive to implement (TCO) than Olark, and Olark is rated higher (91/100) than Customer Service (62/100). Olark offers users more features (3) than Customer Service (0). There is a clear winner in this case and it is Olark!

Looking for the right Chat solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Olark Vs. Cogsdale

Olark: Olark is: Ben Congleton, Roland Osborne, Matt Pizzimenti, Zach Steindler, Aaron Wilson, Bill Thompson, Brandon Dimcheff, Sunir Shah, Lindsay Elia, Jeff Zellner, Ryan LaBarge, Joe Westhead, Kyle Lambert, Laure Parsons, Fernando Takai, and Nick MacInnis. We build slick software (and climb Redwoods) Formally launched in August of 2009, we receiv...

Cogsdale: With more than 300 clients worldwide, Cogsdale focuses on public and private utilities, local government organizations and utility co-operatives. Utility Billing Software. Cogsdale provides fully integrated solutions by leveraging the knowledge of our customers with the strength of the Microsoft Dynamics platform. As a Microsoft Gold Certified P...

Who is more expensive? Olark or Customer Service Management?

The real total cost of ownership (TCO) of Chat software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Olark and Customer Service Management.

Olark price starts at $29 per seat/month , On a scale between 1 to 10 Olark is rated 2, which is much lower than the average cost of Chat software. Customer Service Management price starts at $55 per user/month , When comparing Customer Service Management to its competitors, the software is rated 2 - much lower than the average Chat software cost.

Bottom line: Olark cost is around the same cost of Customer Service Management.

Which software includes more/better features?

We've compared Olark Vs. Customer Service based on some of the most important and required Chat features.

Olark: Data Import/Export, Basic Reports, Online Customer Support.

Customer Service Management: We are still working to collect the list of features for Customer Service Management.

Target customer size

Olark is suitable for startup marketers, small companies and companies providing online services. Customers of the software include small and medium businesses as well as large enterprises.