Compare Olark and SnapEngage Live Chat - Jun 2022

Shlomi Lavi

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Bottom Line: Which is Better - Olark or SnapEngage Live Chat?

SnapEngage Live Chat is more expensive to implement (TCO) than Olark, and Olark is rated higher (91/100) than SnapEngage Live Chat (83/100). Olark offers users more features (3) than SnapEngage Live Chat (0). There is a clear winner in this case and it is Olark!

Looking for the right Chat solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Olark Vs. SnapEngage

Olark: Olark is: Ben Congleton, Roland Osborne, Matt Pizzimenti, Zach Steindler, Aaron Wilson, Bill Thompson, Brandon Dimcheff, Sunir Shah, Lindsay Elia, Jeff Zellner, Ryan LaBarge, Joe Westhead, Kyle Lambert, Laure Parsons, Fernando Takai, and Nick MacInnis. We build slick software (and climb Redwoods) Formally launched in August of 2009, we receiv...

SnapEngage: The internet was like a giant shopping mall. A giant shopping mall full of things to buy and informative signage. It was great except for the fact that there was no one around. It was empty. A tumbleweed might have blown by, if only to accentuate the absolute emptiness of the place. We wanted to change that. You know that sigh of relief when you ge...

Who is more expensive? Olark or SnapEngage Live Chat?

The real total cost of ownership (TCO) of Chat software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Olark and SnapEngage Live Chat.

Olark price starts at $29 per seat/month , On a scale between 1 to 10 Olark is rated 2, which is much lower than the average cost of Chat software. SnapEngage Live Chat price starts at $16 per user/year , When comparing SnapEngage Live Chat to its competitors, the software is rated 2 - much lower than the average Chat software cost.

Bottom line: Olark cost is around the same cost of SnapEngage Live Chat.

Which software includes more/better features?

We've compared Olark Vs. SnapEngage Live Chat based on some of the most important and required Chat features.

Olark: Data Import/Export, Basic Reports, Online Customer Support.

SnapEngage Live Chat: We are still working to collect the list of features for SnapEngage Live Chat.

Target customer size

Olark is suitable for startup marketers, small companies and companies providing online services. The software is a useful solution for businesses of all sizes and a variety of types.