Compare OmniTouch Call Center and Winleads - Mar 2022

Shlomi LaviShlomi Lavi / Mar 14, 2022

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Bottom Line: Which is Better - OmniTouch Call Center or Winleads?

OmniTouch Call Center is more expensive to implement (TCO) than Winleads, and Winleads is rated higher (91/100) than OmniTouch Call Center (78/100).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Alcatel-Lucent Vs. USAutodialer

Alcatel-Lucent: Alcatel-Lucent has a widespread presence across the globe. As one of the most experienced and widely deployed global services organizations in the industry, Alcatel-Lucent is an established partner with global reach.

USAutodialer: USAutodialer's mission is to project your company in the best possible image to the greatest number of your potential clients. Our goal is to create and implement the most sophisticated and successful lead generation, fax and e-mail marketing possible for your company. You can increase your sales by eliminating "cold calling" by targeting custom...

Who is more expensive? OmniTouch Call Center or Winleads?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for OmniTouch Call Center and Winleads.

OmniTouch Call Center accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 OmniTouch Call Center is rated 6, which is similar to the average cost of Call Center software. Winleads price starts at $495 per license , When comparing Winleads to its competitors, the software is rated 4 - lower than the average Call Center software cost.

Bottom line: OmniTouch Call Center is more expensive than Winleads.

Which software includes more/better features?

We've compared OmniTouch Call Center Vs. Winleads based on some of the most important and required Call Center features.

OmniTouch Call Center: We are still working to collect the list of features for OmniTouch Call Center.

Winleads: We are still working to collect the list of features for Winleads.

Target customer size

The typical clients that utilize OmniTouch Call Center are individuals engaging in small (with about 10 – 100 employees) to medium-sized (with about 100 – 1,000 employees) businesses as well as large enterprises that harness the services from IT, data hosting, processing and related information services, mainly with call centers and its management. and Winleads's target customer size include: SMBs.

OmniTouch Call Center

ITQlick rating
(2.8/5)

OmniTouch Call Center is a software offering users with scalable and reliable solution for contact center needs to as much as 5,000 agents and is driven by voice interactions.

Categories: Call Monitoring, Call Center, Call Center Workforce Management.

Winleads

ITQlick rating
(3.2/5)

starts at $495 per license

Winleads is a cloud-based and an on-premise call center software solution which can be used to make thousands of calls and also use to prescreen potential clients for the business. Winleads is available as SaaS...

Categories: Auto Dialer / Predictive Dialer, Call Recording, IVR, Call Center, Voice Recognition.

Compare specifications

Compare features

OmniTouch Call Center: 0 Features

We are working to collect the list of features

Winleads: 0 Features

We are working to collect the information
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
OmniTouc...
ITQlick rating
2.8/5
Score
78/100
Pricing
6/10
License pricing
Pricing not available
Functionality
3
Compare
Winleads
ITQlick rating
3.2/5
Score
91/100
Pricing
5.2/10
License pricing
$495 per license
Functionality
6
nextiva ...
ITQlick rating
4.5/5
Score
99/100
Pricing
3.6/10
License pricing
$11.95 per user/month
Functionality
20
8x8 Cont...
ITQlick rating
3.9/5
Score
93/100
Pricing
2.2/10
License pricing
$15 per user/month
Functionality
43
CenterWa...
ITQlick rating
4.6/5
Score
91/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
9

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.